
Customer Support Associate
1 week ago
ABOUT LONE WOLF
We're here to make real estate transactions simpler. We do that by providing a digital lead-to-close experience for agents, brokers, and their consumers. We've seen a lot of change over the past 30 years—but we've been here to support real estate from day one.
With the diverse landscape of the real estate industry, we want diverse talent We want to celebrate each other's individuality and embrace our differences to enrich our commonalities and relationships throughout our organization, and we want you to be a part of that.
JOB SUMMARY:
Provide technical support and troubleshooting to our customers via phone, email, and chat. Advise customers on product functionality, features, and other support related inquiries. Facilitate conflict resolution and/or escalation. Successful candidates should possess a passion for serving customers and are committed to creating an experience that is Human, Easy, and Smart.
ESSENTIAL RESPONSIBILITIES AND DUTIES:
- Supporting customers via email, chat and telephone on our proprietary software products.
- Log details of all support sessions and customer challenges in our ticketing system.
- Rely on your interpersonal skills and product knowledge to diagnose, test, and resolve customer software challenges.
- Efficiently answer customer questions while displaying excellent email and telephone etiquette.
- Recognize opportunities for improving product and customer experience based on the feedback you receive.
QUALIFICATIONS:
- 2 years of experience in Customer Support is preferred.
- Excellent communication skills
- Experience with Salesforce, JIRA or a similar ticketing system preferred.
KNOWLEDGE/SKILLS/ABILITIES:
- Customer Centric – A passion for customers and a desire to deliver an experience that is personalized to each customer's needs. Demonstrates empathy for the customer and seeks to understand their issues or questions and quickly reaches a solution.
- Attention to Detail – Delivers a quality customer experience through active listening to quickly identify the issue and resolve.
- Critical Thinker – Processing and organizing facts, data, and other information to identify a problem and develop effective solutions for our customers.
- Excellent Communication Skills (Written & Verbal) – Good interpersonal communication and customer service skills are needed to work successfully with customers, and cross functional teams to support our customers.
- Customer Retention – Analyze customer behavior, gather information about customer concerns, and build positive relations with customers and business associates.
- Meet quality assurance requirements and other key performance metrics.
BONUS SKILLS
- Salesforce CRM familiarity
- Chat support experience
- JIRA ticketing system familiarity
- Real Estate Multiple listing services familiarity
- Proficient with Microsoft Office Suite or related software
WORK SET-UP
- Hybrid Work Set-up
- Expected to work onsite for majority of the probationary period
WHY JOIN US?
- Competitive salary with night differential
- Career growth and development
-
Customer Support Associate
4 days ago
Manila, National Capital Region, Philippines Private Advertiser Full time ₱250,000 - ₱750,000 per yearAs a Customer Support Associate, you will play a vital role in helping customers get the most value from our solutions by providing guidance on product usage, troubleshooting technical or functional issues, and delivering prompt, professional service. You will handle customer inquiries through phone, email, and other channels, contribute to the knowledge...
-
Accounting Software Customer Support Associate
4 weeks ago
Manila, National Capital Region, Philippines Lone Wolf Technologies Inc. Full timeABOUT LONE WOLFWe're here to make real estate transactions simpler. We do that by providing a digital lead-to-close experience for agents, brokers, and their consumers. We've seen a lot of change over the past 30 years—but we've been here to support real estate from day one.With the diverse landscape of the real estate industry, we want diverse talent We...
-
Customer Success Associate
2 weeks ago
Manila, National Capital Region, Philippines Iron Mountain Full timeOverviewIron Mountain is seeking a Customer Success Associate to join our Digital Customer Success team. The CSA is a customer-centric position responsible for helping deliver high-quality customer service and success management through a round-robin assignment model. This position ensures each customer receives timely and personalized support, contributing...
-
Customer Service Associate
4 days ago
Manila, National Capital Region, Philippines Bosch Service Solutions, Inc. Full time $104,000 - $130,878 per yearCompany DescriptionAt Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join inand feel the difference.Established in 1985 as a monitoring center and provider of...
-
Technical Support Associate
4 days ago
Manila, National Capital Region, Philippines Zappy Full time $40,000 - $60,000 per yearJob Title: Technical Support Associate (Remote)Location: PhilippinesCompany: Zappy & Client CompaniesOverviewThe Technical Support Specialist provides expert technical assistance and support to internal teams and external clients. This role is responsible for troubleshooting technical issues with our clients product and service, assisting field technicians...
-
Customer Success Associate
2 weeks ago
Manila, National Capital Region, Philippines Instructure Full time ₱400,000 - ₱600,000 per yearAt Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate...
-
Product Support Associate
3 weeks ago
Manila, National Capital Region, Philippines Thomson Reuters Full timeJoin to apply for the Product Support Associate role at Thomson ReutersOverviewAs a Product Support Associate, you will be the go-to expert helping customers navigate our software and products in a collaborative, fast-paced environment within Thomson Reuters Legal division. You will solve complex technical challenges and deliver exceptional customer...
-
Mandarin Language Customer Support Associate
4 days ago
Manila, National Capital Region, Philippines Workstream Full time ₱250,000 - ₱450,000 per yearWorkstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this market has been heavily underserved by technology and deserves better. Workstream has been purpose-built for the hourly workforce from day one...
-
Customer Relations Associate
4 days ago
Manila, National Capital Region, Philippines Credit Corp Inc Full time ₱500,000 - ₱1,000,000 per yearCustomer Relations Associate - CCFS CollectionsJob no: Work type: Full-time Location: Manila, Manila - Makati City Categories: Collections, Customer Service & Call CentreJoin our Credit Corp Financial Services (CCFS) Team today Be a Customer Relations Associate in collectionsWhat you will be doing • You will be the front line of our debt collection...
-
Customer Service Associate
4 days ago
Manila, National Capital Region, Philippines Toplis Solutions Inc Full time ₱144,000 - ₱240,000 per yearcustomer service associate manages customer concerns with the objective of maintaining positive customer relationships with an organization. They interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual.Job Type: Full-timePay: Php18, Php20,000.00 per monthWork...