Operations Schedule Specialist

2 days ago

Makati City, National Capital Region, Philippines Booth and Partners Pte Ltd Full time ₱1,200,000 - ₱2,400,000 per year
Redmint is a San Francisco–based wellness company dedicated to helping people achieve balance, vitality, and long-term well-being. Our offerings include holistic services such as acupuncture, massage, skincare treatments, sound therapy, and meditative pod sessions, along with a curated line of herbal skincare and wellness remedies rooted in traditional Chinese medicine.

Position Summary
The Operations Supervisor plays a vital role in ensuring seamless and efficient daily operations.

This position's primary responsibility is the strategic management of staff scheduling—maximizing treatment room utilization, ensuring compliance with California labor laws, and balancing employee needs with client demand.

We are seeking an experienced professional with deep expertise in managing hourly workforce schedules in fast-paced, service-oriented environments.

Key Responsibilities

Schedule Management

  • Develop, manage, and optimize staff schedules to maximize treatment room and resource utilization.

  • Adjust schedules proactively in response to bookings, seasonal fluctuations, staff requests, and business needs.

  • Track and manage staff availability, ensuring compliance with minimum shift/hour requirements while meeting service demand.

  • Maximize treatment room efficiency by aligning provider schedules with client needs and minimizing downtime.

  • Oversee and allocate non-booked administrative time productively, including training and team development.

  • Collaborate with leadership to analyze scheduling data, identify inefficiencies, and recommend improvements.

  • Maintain clear, timely communication with staff on schedule changes, open shifts, and updates.

Compliance Oversight

  • Ensure adherence to California labor laws, including rest and meal break requirements.

  • Monitor daily compliance and implement corrective action when needed.

Coverage & Flexibility

  • Coordinate coverage for PTO, call-outs, and open shifts.

  • Oversee an on-call system to ensure uninterrupted client services.

Performance Monitoring

  • Track and report on staff and treatment room utilization rates.

  • Partner with management to resolve scheduling conflicts, staff concerns, and compliance issues.

Team Support

  • Act as the primary point of contact for staff regarding schedules and shift coverage.

  • Support employees in maintaining work-life balance and overall well-being.

  • Contribute to special projects as assigned.

Qualifications

  • 10+ years of experience in scheduling hourly employees, ideally within wellness, hospitality, healthcare, or service industries.

  • Proven expertise in managing complex schedules with multiple factors (compliance, availability, utilization).

  • Strong knowledge of California labor law requirements for hourly staff.

  • Excellent organizational, communication, and problem-solving skills.

  • Proficiency with scheduling software and workforce management systems.

  • Ability to work independently and effectively in a US Pacific Time zone schedule.

  • Thrives in a fast-paced, client-centered environment.

  • Scheduling Specialist

    7 days ago

    Makati City, National Capital Region, Philippines Planate Management Group Full time ₱1,200,000 - ₱2,400,000 per year

    Planate Management Group South East Asia Corp (PMGSEAC) is a multi-disciplinary team of highly skilled and experienced professionals dedicated to providing comprehensive support to our clients. Our mission is to deliver the highest quality and most cost-efficient business support services, contributing to the success of our clients and their organizations...

  • Workforce Scheduler

    2 days ago

    Makati City, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per year

    About the job Workforce Scheduler (Makati) | Onsite Work Setup: Onsite Shift: Graveyard Schedule Requirements:At least 1 year experience as WFM Scheduler in a BPO/Call Center SetupAll candidates must be amenable to starting ASAP. The workforce scheduler is expected to understand and may forecast contact center transaction volumes, trends, and average handle...

  • Operations Admin/ Scheduler

    4 days ago

    Makati City, National Capital Region, Philippines Cartrack Full time ₱120,000 - ₱180,000 per year

    We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Operations Admin (Scheduler) to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and...

  • US Payroll Specialist

    2 days ago

    Makati City, National Capital Region, Philippines Agile Technology & Operations Full time ₱1,500,000 - ₱3,000,000 per year

    Position: US Payroll SpecialistJob Type: Full-Time, Hybrid (3x Onsite, 2x WFH)Location: Makati, Philippines (Hybrid)Work Hours: US HoursAbout the CompanyAgile Tech Ops is a fast-growing startup committed to creating cutting-edge software solutions that fuel our expansion. We're not just maintaining business-critical systems—we're building the future and...

  • Call Center Workforce Scheduler

    2 days ago

    Makati City, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per year

    About the job Workforce Scheduler (Makati) | OnsiteRequirements:At least 1 year experience as WFM Scheduler in a BPO/Call Center Setup We need people who can start immediately or who are on their final few days of rendering their resignation. Work Setup: Onsite Shift: Graveyard Schedule The workforce scheduler is expected to understand and may forecast...

  • Workforce Scheduler

    2 days ago

    Quezon City, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per year

    About the job Workforce Scheduler (Quezon City) | Onsite Work Setup: Onsite - 1 needed each for Bridgetowne and North EDSA Shift: Graveyard Schedule Requirements:At least 1 year experience as WFM Scheduler in a BPO/Call Center SetupAll candidates must be amenable to start ASAP. RESPONSIBILITIES: Service Planning The scheduling and service planning...

  • Admin Operation Specialist

    1 week ago

    Makati City, National Capital Region, Philippines Private Advertiser Full time ₱800,000 - ₱1,200,000 per year

    Summary:The Administrative Specialist provides comprehensive administrative and clerical support to ensure efficient office operations. This role handles documentation, correspondence, scheduling, and coordination tasks while supporting management and staff in day-to-day activities.Key Responsibilities:Manage office communications, including phone calls,...

  • Dealing Operation Specialist

    3 days ago

    Makati City, National Capital Region, Philippines J-K International Language Center Full time ₱240,000 - ₱360,000 per year

    Client Profile: This business was first founded in 2015 as a risk assessment firm in the Philippines. Risk assessment is a thorough and in-depth analysis of an organization's structure, procedures, technology, tactics, and personnel with the goal of detecting and evaluating possible hazards.Position: Dealing Operation Specialist (Open for Fresh...

  • Project Delivery Scheduler

    4 days ago

    Makati City, National Capital Region, Philippines Shell Full time ₱1,200,000 - ₱2,400,000 per year

    What's The RoleExpect lots of support and encouragement while you're here. You'll be working alongside people who are passionate about what they do and eager to share their knowledge. At Shell, we value career growth—you'll have limitless opportunities to explore new areas of expertise or take your career in a new direction.What You'll DoCreate and...

  • Scheduler

    7 days ago

    Quezon City, National Capital Region, Philippines Afni, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Essential Functions and Responsibilities:Analyze and match staffing levels including schedules according to client requirements. Report daily staffing to the client. Plots required trainings based on staffing lines.Run and distribute various reports regarding billables, availability, absenteeism, schedule adherence, headcount, intervals, and...