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Senior Account Manager

2 days ago

Work from Home, Philippines Green Wave Ingredients Full time

Company Information:

Ingredients Online, operated by Green Wave Ingredients, is a leading B2B e-commerce marketplace connecting buyers and sellers of raw ingredients across dietary supplements, food & beverage, animal nutrition, and personal care industries. We are revolutionizing ingredient sourcing through digital innovation, global reach, and supply chain transparency.

Senior Account Manager (Bilingual Spanish–English)

The Senior Account Manager is responsible for managing high-impact seller accounts, driving account health and retention, and serving as a trusted partner to both sellers and internal teams. This role requires strong judgment, operational discipline, and comfort working with performance metrics and systems.

This position will also support newer Account Managers through informal mentorship and serve as an escalation point for complex seller needs. The role reports into Seller Solutions leadership and works closely with Operations, Quality Control, and cross-functional partners.

Key Responsibilities

Account Ownership and Seller Success

  • Serve as the primary point of contact for assigned Spanish-speaking seller accounts.
  • Own end-to-end account health, including onboarding, engagement, renewals, and issue resolution.
  • Build strong working relationships with sellers, understanding their product portfolios, goals, and growth opportunities.
  • Proactively identify at-risk accounts and implement corrective action plans.

Performance, Metrics, and Reporting

  • Track and manage account performance against defined KPIs, including responsiveness, activity, retention, and account readiness.
  • Maintain accurate and timely updates in CRM and internal systems (HubSpot, Asana, Seller System).
  • Prepare and contribute to regular performance reporting for Seller Solutions leadership.
  • Ensure account documentation, data hygiene, and internal notes meet departmental standards.

Operational Execution and Escalation Support

  • Coordinate closely with Operations, Sales, Customer Service, and Quality Control to move accounts through required stages.
  • Serve as an escalation point for complex seller issues before they reach leadership.
  • Identify recurring issues or gaps and flag them to leadership with proposed solutions.

Mentorship and Team Support

  • Support onboarding and ramp-up of newer Account Managers through knowledge sharing and best practices.
  • Model strong account ownership, communication, and system usage.
  • Provide feedback to leadership on process improvements and training needs.

Process and System Adoption

  • Demonstrate strong working knowledge of the Seller System and related tools.
  • Follow and reinforce standardized workflows, escalation paths, and documentation practices.
  • Contribute to process improvements as Seller Solutions programs evolve.

Qualifications

  • Fluent in Spanish and English (written and verbal).
  • 4+ years of experience in account management, customer success, or client services.
  • Proven ability to manage complex accounts and multiple priorities with minimal oversight.
  • Strong analytical mindset with comfort using metrics and data to manage performance.
  • Excellent written and verbal communication skills.
  • Proficiency with CRM and task management tools (HubSpot and Asana strongly preferred).
  • High level of organization, follow-through, and accountability.

Preferred Experience

  • Experience in ingredients, food and beverage, nutraceuticals, cosmetics, or animal feed industries.
  • Familiarity with marketplace, supply chain, or operational workflows.
  • Experience supporting or mentoring junior team members.

Work Setup Requirements (WFH)

  • Fully operational workstation equipped with:
  • Working computer with camera
  • Noise-cancelling headset
  • Stable primary internet connection with backup
  • Power backup (UPS, generator, etc.)
  • Must be able to work night shift aligned with US Pacific Time.

Job Type: Full-time

Pay: Php40, Php45,000.00 per month

Benefits:

  • Opportunities for promotion
  • Pay raise
  • Promotion to permanent employee
  • Work from home

Application Question(s):

  • Do you have experience in ingredients, food and beverage, nutraceuticals, cosmetics, or animal feed industries?
  • Do you have 4+ years of experience in account management, customer success, or client services?
  • Do you have knowlesge using CRM and task management tools like HubSpot and Asana?

Work Location: Remote