Level 1 IT Service Desk Analyst

3 days ago

Angeles City, Central Luzon, Philippines UBT Full time $40,000 - $60,000 per year

Company Description

The Universal Business Team (UBT) is a global consulting organization that supports over 3,000 family businesses across 19 countries. We offer a wide range of business advisory, coaching, consulting, and training programs to help businesses thrive. Our partnerships with leading brands and leveraging group buying power allow us to provide competitive pricing on products and services. UBT reinvests all profits into education and charity work, contributing to initiatives like OneSchool Global and the Rapid Relief Team.

Are you a tech-savvy problem solver who loves helping people? Join our global IT Support team and be the friendly, go-to expert who keeps things running smoothly. You'll handle everything from troubleshooting technical issues via phone, email, and chat, to managing service requests and escalating complex problems. This role also involves supporting key projects such as hardware and software deployments, contributing to knowledge base documentation, and collaborating with a global team across multiple time zones.

This role offers the chance to work on exciting projects like software deployments, contribute to improving support processes, and collaborate with a diverse team worldwide. If you're organized, proactive, and passionate about delivering great customer experiences while growing your IT skills, this is the perfect fit for you

What We're Looking For:

  • 3+ years of experience in the IT industry, with a strong focus on technical support, system administration, and customer service.
  • Proven ability to perform desktop support tasks as required, including software deployment, system rebuilds, printer configuration and support, and Level 1 troubleshooting across environments such as Windows OS, Microsoft Office 365, Active Directory, collaboration tools, email platforms, network systems, and business-critical applications.
  • Experience in delivering consistent customer service excellence via telephone, email, chat and in person.
  • ITIL Foundation (advantageous)
  • Willingness to work 
    on shifting schedule.
  • Open to work or relocate to our Angeles City, Pampanga office

Why Join Us?

Competitive salary and benefits

Be part of a growing global team

Supportive, fun, and collaborative work environment

Ongoing training and professional development

  • Real growth opportunities within a stable, expanding company

  • Service Desk Administrator

    3 days ago

    Cebu City, Central Visayas, Philippines Agileit IT consultancy Full time $40,000 - $60,000 per year

    Introduction We are looking for dedicated and skilled Service Desk Administrators to provide technical support and ensure smooth operations for our MSP clients. The ideal candidates will be responsible for ticket resolution, client support, and assisting in the maintenance of our service desk systems.Key ResponsibilitiesProvide first and second-level support...

  • Service Desk Lead

    3 days ago

    Cebu City, Central Visayas, Philippines Agileit IT consultancy Full time $60,000 - $80,000 per year

    We are seeking a highly motivated and experienced Service Desk Lead to oversee and manage our service desk operations. The ideal candidate will ensure timely resolution of client issues, enforce SLA adherence, and lead the service desk team to deliver exceptional customer support.Key Responsibilities·       Lead and manage day-to-day operations of the...

  • Level 2 Service Desk Agent

    3 days ago

    Tarlac City, Central Luzon, Philippines TOA Global Full time $40,000 - $60,000 per year

    L2 Service Desk Agent (Chat, email, and ticket support)Location: Tarlac CityShift: 7AM-4PM, Mon-FriArrangement: Onsite (Mon-Fri), Full TimeUnlock your potentialAt TOA Global, we have a deep commitment to empowering individuals to excel in their enterprises, careers, and communities. Our global footprint stretches across Australia, New Zealand, North America,...

  • Service Desk Trainer

    3 days ago

    Angeles City, Central Luzon, Philippines TASQ Staffing Solutions Full time $6,000 - $8,000 per year

    TASQ is looking for people with service desk trainer experience to work on site in Clark, Pampanga.Benefits: Quarterly performance bonus. Outstanding career development opportunities and fast-track career progression. Enjoy a fair work-life balance. HMO and life insurance for the employee and 2 dependents for free. Inside the Central Business District area....

  • Global Service Desk Engineer

    3 days ago

    Angeles City, Central Luzon, Philippines TRT Shared Services, OPC Full time $40,000 - $60,000 per year

    Position: Global Service Desk Engineer – Level 1Location: Clark Global City PampangaSuitable for: College graduates, BPO background or those looking to enter IT IndustryKey Tasks:Ensure prompt resolution of logged incidents within agreed SLAs.Maintain professional communication with customers and meet commitments.Analyze hardware issues and recommend...

  • Customer Service Agent

    3 days ago

    Angeles City, Central Luzon, Philippines Australian Outsource Desk Inc. Full time ₱20,000 - ₱22,000 per year

    Customer Service Agent (Entry-Level – Inbound & Outbound)Details:Monday to FridayDay ShiftOffice based - Sto. Domingo, Angeles CityImmediate StartHMO Benefit13th month payComplete Mandated Benefits (SSS/ PhilHealth / Pag-Ibig)Annual Performance Salary IncreaseJob Description:We are seeking a motivated and customer-focused Customer Service Representative to...

  • Service Desk Agent

    3 weeks ago

    Cebu City, Central Visayas, Philippines With Intelligence Full time

    With Intelligence Ltd. is seeking a dedicated and customer-focused Service Desk Agent to join our IT support team.As the first point of contact for IT-related issues and service requests, you will play a crucial role in ensuring a positive experience for our users. The Service Desk Agent/IT Specialist will provide first-level support, troubleshoot issues,...

  • Level 3 IT Service Desk Specialist

    3 days ago

    Cebu City, Central Visayas, Philippines BSA Solutions Inc. Full time $40,000 - $80,000 per year

    The Service Desk Specialist provides generalized information systems technical support to identify, troubleshoot, and resolve reported user issues and problems. This position is responsible for receiving, evaluating, and coordinating with applicable departments upon initial receipt of a user ticket and monitors progress until the ticket is closed out. The SD...

  • Service Desk Agent

    3 days ago

    Cebu City, Central Visayas, Philippines With Intelligence Full time $40,000 - $60,000 per year

    With Intelligence Ltd. is seeking a dedicated and customer-focused Service Desk Agent to join our IT support team. As the first point of contact for IT-related issues and service requests, you will play a crucial role in ensuring a positive experience for our users. The Service Desk Agent/IT Specialist will provide first-level support, troubleshoot issues,...

  • Service Desk Agent

    3 days ago

    Cebu City, Central Visayas, Philippines With Intelligence Full time ₱400,000 - ₱600,000 per year

    With Intelligence Ltd. is seeking a dedicated and customer-focused Service Desk Agent to join our IT support team.As the first point of contact for IT-related issues and service requests, you will play a crucial role in ensuring a positive experience for our users. The Service Desk Agent will provide first-level support, troubleshoot issues, and escalate...