URGENT | Sr Associate Technology Operations Support

Sr Associate Technology Operations Support

As a Sr Associate, Technology Operations Support, you will be essential in providing enterprise services to ensure high levels of product availability for the customers and partners of American Express. Key responsibilities may include:

Responsibilities:

• Oversee system performance monitoring and proactively identifies and resolves complex issues to ensure optimal functionality
• Investigate and resolve critical incidents and problems in systems and services, including root cause analysis
• Implement remedies and preventative measures to maintain and enhance system integrity
• Manage application maintenance, including performance tuning, major enhancements, comprehensive backup and recovery processes, and developing and deploying preventative maintenance procedures
• Direct service support activities, including advanced access control, application installation, and retirement of outdated systems
• Monitor quality standards of documentation and reporting
• Collaborate with cross-functional teams to ensure adherence to quality standards during development and implementation phases
• Drive continuous service improvement by developing and maintaining best practices and knowledge repositories
• Coordinate disaster recovery testing and lead post-implementation reviews to ensure system resilience
• Collaborate and co-create effectively with teams in product and the business to align technology initiatives with business objectives

Minimum Qualifications:

• Bachelor's degree in Information Systems, Computer Science, Information Technology, and/or comparable experience; advanced degree preferred. 4 + years of varied experience in software engineering or service delivery.
• Knowledge of distributed multi-tiered systems, algorithms, and relational databases
• Knowledge of data structures and associated components to support complex system functionality
• Knowledge of infrastructure technologies such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and components like servers, Java Virtual Machines (JVMs), databases, and networking solutions
• Knowledge of Information Technology Infrastructure Library (ITIL) and Capability Maturity Model Integration (CMMI) practice
• Experience in technology service delivery, application maintenance, or technical support
• Performance troubleshooting and tuning, experience implementing high availability solutions like Always on, Clustering, Mirroring etc.
• Experience with troubleshooting techniques for root cause analysis of issues.
• Experience working with monitoring tools - application performance monitoring, AIOps or an equivalent tool to improve overall efficiency.
• Experience with identifying application/infrastructure risks and mitigation strategy and the ability to work with a team to ensure risks are mitigated.
• Experience in one or more of the following: Programming languages, Networking, Linux/Windows, Mainframe, Middleware, Databases, cloud.
• Proficient verbal and written communication skills.
• Soft skills – analytical thinking, curiosity, continuous learning and improvement attitude.

Preferred Qualifications:

• Certification in ITIL, Agile is a plus
• Public Cloud certification is a plus
• DevOps knowledge for highly available IT infrastructure.
• Experience in designing and coding for automation and troubleshooting purposes across multiple platforms and languages such as Java, HTML5, JavaScript, and .NET
• Building live production APIs and services.
• Hands-on expertise with application design, software development and automated testing.
• Experience with relevant business domain related functions.