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Senior Anti-Fraud Operations Lead

3 weeks ago

Mandaluyong City, National Capital Region, Philippines Maya Full time

The Senior Lead,
Anti-Fraud Wallet
is responsible for overseeing the 24/7 Fraud Scam Center in ensuring continuous monitoring and fraud prevention for the Clients and the company. The Senior Lead's primary responsibility is to govern the fraud standard even outside standard business hours by protecting and ensuring immediate remediation of compromised accounts.

NATURE OF WORK

  • Oversee a team of fraud scam center responsible for handling immediate fraud assistance to the following but not limited to: unauthorized financial movement , account restriction, money trailing and fraud alert monitoring on suspicious financial movements.
  • Work closely with the Issuing team to ensure seamless case management and best Client experience.
  • Ensure SLA standards in compliance with BSP AFASA regulations. Ensuring swift response and holding of funds for potential fraudulent money movement.
  • Continuously improve fraud investigation processes to ensure efficiency and effectiveness in resolving complex issues.
  • Provide coaching and training to team members on fraud detection techniques, escalation protocols, and best practices for managing fraud cases.
  • Ensure that fraud investigation processes comply with internal policies, BSP regulations, and legal requirements.
  • Work to minimize the impact of fraud on customers by maintaining customer-focused resolutions and addressing concerns promptly.
  • Ensure Service Level Agreement is aligned on internal policies and BSP regulations to avoid any possible litigation

REQUIRED QUALIFICATIONS

  • Graduate of any Bachelor's Degree
  • Minimum of 5 years of experience in fraud investigation and risk management.
  • Minimum of 2 years experience on leadership and supervisory experience managing teams
  • Strong understanding of banking products and services
  • With operational experience in the areas of Banking, Audit, Analysis and Investigation
  • Experience in digital forensics, fraud investigation, cybersecurity, or a related area within the financial technology (FinTech) industry.
  • Background on BSP regulations is a plus
  • Excellent interpersonal skills, verbal and written communication skills and a strong customer-focus orientation.