Senior Anti-Fraud Operations Lead

3 hours ago

Mandaluyong City, National Capital Region, Philippines Maya Full time ₱2,500,000 - ₱6,000,000 per year

The Senior Lead,
Anti-Fraud Wallet
is responsible for overseeing the 24/7 Fraud Scam Center in ensuring continuous monitoring and fraud prevention for the Clients and the company. The Senior Lead's primary responsibility is to govern the fraud standard even outside standard business hours by protecting and ensuring immediate remediation of compromised accounts.

NATURE OF WORK

  • Oversee a team of fraud scam center responsible for handling immediate fraud assistance to the following but not limited to: unauthorized financial movement , account restriction, money trailing and fraud alert monitoring on suspicious financial movements.
  • Work closely with the Issuing team to ensure seamless case management and best Client experience.
  • Ensure SLA standards in compliance with BSP AFASA regulations. Ensuring swift response and holding of funds for potential fraudulent money movement.
  • Continuously improve fraud investigation processes to ensure efficiency and effectiveness in resolving complex issues.
  • Provide coaching and training to team members on fraud detection techniques, escalation protocols, and best practices for managing fraud cases.
  • Ensure that fraud investigation processes comply with internal policies, BSP regulations, and legal requirements.
  • Work to minimize the impact of fraud on customers by maintaining customer-focused resolutions and addressing concerns promptly.
  • Ensure Service Level Agreement is aligned on internal policies and BSP regulations to avoid any possible litigation

REQUIRED QUALIFICATIONS

  • Graduate of any Bachelor's Degree
  • Minimum of 5 years of experience in fraud investigation and risk management.
  • Minimum of 2 years experience on leadership and supervisory experience managing teams
  • Strong understanding of banking products and services
  • With operational experience in the areas of Banking, Audit, Analysis and Investigation
  • Experience in digital forensics, fraud investigation, cybersecurity, or a related area within the financial technology (FinTech) industry.
  • Background on BSP regulations is a plus
  • Excellent interpersonal skills, verbal and written communication skills and a strong customer-focus orientation.

  • Senior Analyst, AML Risk Systems

    37 minutes ago

    Mandaluyong City, National Capital Region, Philippines Maya Full time ₱1,200,000 - ₱1,500,000 per year

    CORE PROFILE:Responsible for optimizing and managing systems to enhance operational efficiency, data accuracy, and compliance with Anti-Fraud and AML initiatives. This position focuses on enabling systems that support fraud detection and AML processes, ensuring seamless data flow across financial platforms. By aligning system capabilities with strategic...

  • Analyst, Fraud Risk Systems

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Maya Full time $40,000 - $80,000 per year

    CORE PROFILEResponsible for identifying and preventing fraudulent activities within an organization. They play a crucial role in safeguarding the company's assets and reputation by detecting and mitigating various forms of fraud, such as financial fraud, identity theft, and cybercrime.NATURE OF WORKSupport help to the fraud strategy for the company, working...

  • FinCrime (Fraud Investigator and AML Analyst)

    2 weeks ago

    Makati City, National Capital Region, Philippines PalawanPay Full time ₱90,000 - ₱120,000 per year

    Role DescriptionThis is a full-time hybrid role as a FinCrime (Fraud Investigator and AML Analyst) at PalawanPay, located in Makati, with some work from home flexibility. The primary responsibilities include investigating fraud incidents, conducting AML (Anti-Money Laundering) analysis, developing and implementing fraud prevention strategies, and working...

  • Fraud Analyst

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines dae8634f-2d0a-4a14-aa83-7577d20ab37e Full time ₱900,000 - ₱1,200,000 per year

    About the company:Skyro is a fast-growing fintech company based in the National Capital Region, Philippines. Our mission is to transform the financial services landscape in the Philippines by offering fair and accessible digital financial products. We aim to provide user-friendly lending solutions and superior customer service to all sections of society,...

  • Risk Operations Supervisor

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Global payments Full time ₱900,000 - ₱1,200,000 per year

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

  • IT Project Manager

    2 weeks ago

    Makati City, National Capital Region, Philippines 2c185a6e-348f-4eab-ba93-d8ed3a54f75e Full time ₱1,500,000 - ₱2,500,000 per year

    Responsibilities:Project and Delivery Leadership: Drive project initiatives by managing schedules, allocating resources, and defining key milestones to ensure successful and timely delivery.Technical & Business Process Analysis: Actively participate in the functional and technical design of systems, processes, and applications. This includes hands-on...

  • Senior Sales Lead

    55 minutes ago

    Makati City, National Capital Region, Philippines TransUnion Full time ₱500,000 - ₱1,000,000 per year

    TransUnion's Job Applicant Privacy NoticePersonal Information We CollectYour Privacy ChoicesWhat We'll BringTransUnion International (TU INTL) has harnessed the power of our data, technology and IP which is either owned or partnered with to create a suite of Fraud & ID Solutions that enable companies to more effectively engage, onboard, manage and market to...

  • Senior Sales Lead

    3 hours ago

    Makati City, National Capital Region, Philippines TransUnion Full time ₱144,000 - ₱2,400,000 per year

    TransUnion's Job Applicant Privacy NoticePersonal Information We CollectYour Privacy ChoicesWhat We'll Bring:TransUnion International (TU INTL) has harnessed the power of our data, technology and IP which is either owned or partnered with to create a suite of Fraud & ID Solutions that enable companies to more effectively engage, onboard, manage and market to...

  • Onboarding Senior Lead

    2 hours ago

    Mandaluyong City, National Capital Region, Philippines Maya Full time ₱2,000,000 - ₱2,500,000 per year

    Overview:The Onboarding Senior Lead will be responsible for driving strategic initiatives that support client provisioning across partner merchants, the digital bank, and future Maya solutions. This role requires the ability to lead and manage projects that enhance efficiency, ensure successful implementation of initiatives, and establish measurable impact...

  • Operations Manager for KYC and Support

    3 hours ago

    Mandaluyong City, National Capital Region, Philippines CD Extreme OPC Full time ₱150,000 - ₱250,000 per year

    Here at CD EXTREME OPC, we are committed to excellence through collaboration, integrity, and forward-thinking innovation. Our focus is on delivering exceptional experiences—for our customers and our team.Our MissionWe work together to drive progress, guided by honesty and accountability. By embracing innovation and continuous improvement, we're shaping...