Tech Support Level II

2 weeks ago

Makati City, National Capital Region, Philippines Booth & Partners Full time ₱900,000 - ₱1,200,000 per year
Job Description

Job Description – IT Support Specialist (Outsourced, Remote) About Us Pipe17 is a fast-growing SaaS company that simplifies commerce operations for brands and retailers. As we scale, we are looking for a dedicated IT Support Specialist to provide hands-on technical support for our distributed team. This role is outsourced, remote, and requires coverage in a US-friendly timezone. Role Summary The IT Support Specialist will be the first line of support for day-to-day IT requests, access management, and troubleshooting. You'll help ensure smooth operations by managing accounts, resetting credentials, and maintaining security processes (especially related to SOC2 compliance). The role requires a proactive problem-solver who can handle urgent requests quickly while documenting all actions in line with compliance requirements. Key Responsibilities User Support Respond to employee IT requests (password resets, MFA/2FA issues, access to systems like GitLab, Google Workspace, Slack, etc.). Provide timely resolution for urgent cases that may impact operations (e.g., lost authentication access). Support onboarding/offboarding of employees (device setup, system access, account deactivation). Access & Security Administration Act as administrator for key systems (Google Workspace, Okta/SSO, GitLab, etc.). Manage role-based access control and permissions, ensuring least-privilege access policies. Document and process all access requests in line with SOC2 compliance requirements. System & Device Management Assist with configuration and troubleshooting of laptops, VPN, productivity apps, and collaboration tools. Monitor and support endpoint security policies (MFA, patching, encryption). Maintain IT asset inventory (laptops, accounts, licenses). Process & Compliance Follow IT request handling workflows required for SOC2 compliance. Document incidents, resolutions, and approvals for audit readiness. Identify recurring IT issues and propose process or tooling improvements. Qualifications 3+ years of IT support, help desk, or system administration experience. Experience with Google Workspace administration (G-Suite super admin access). Familiarity with MFA/2FA tools, identity management, and role-based access controls. Strong troubleshooting skills across SaaS applications, cloud tools, and endpoint devices. Knowledge of SOC2 compliance requirements is a strong plus. Excellent communication skills; ability to handle requests with patience and clarity. Must be able to work in a US-friendly timezone. Benefits Competitive outsourced compensation. Remote-first role with flexible working hours. Opportunity to build scalable IT processes at a fast-growing SaaS company. Exposure to SOC2-compliant IT and security best practices.

  • Tech Support Level II

    2 weeks ago

    Makati City, National Capital Region, Philippines Booth and Partners Pte Ltd Full time ₱350,000 - ₱550,000 per year

    Job Description – IT Support Specialist (Outsourced, Remote) About Us Pipe17 is a fast-growing SaaS company that simplifies commerce operations for brands and retailers. As we scale, we are looking for a dedicated IT Support Specialist to provide hands-on technical support for our distributed team. This role is outsourced, remote, and requires coverage in...

  • Service Desk Engineer Level 1

    2 weeks ago

    Makati City, National Capital Region, Philippines Exigo Tech Full time ₱600,000 - ₱800,000 per year

    About the businessExigo Tech is a Sydney-based Technology Solutions Provider focused on providing solutions in three primary verticals: Infrastructure, Cloud, and Application to businesses across Australia. We help companies reach operational efficiencies by empowering them with technology solutions that drive their business processes.The Opportunity:We are...

  • Technical Customer Support Specialist Level II

    5 days ago

    Mandaluyong City, National Capital Region, Philippines Embed Full time ₱1,200,000 - ₱2,400,000 per year

    Fueling the business of fun.Not just a game-changer, it's a life-changer. Designed to deliver a superior guest experience, the software solutions platform is a complete integrated solution made to enable business owners to achieve greater operational efficiency while reducing costs and increasing profitability.With Embed's platform, a business (single or...

  • Technical Customer Support Specialist Level II

    5 days ago

    Mandaluyong City, National Capital Region, Philippines Embed Full time ₱1,200,000 - ₱2,400,000 per year

    Fueling the business of fun.Not just a game-changer, it's a life-changer. Designed to deliver a superior guest experience, the software solutions platform is a complete integrated solution made to enable business owners to achieve greater operational efficiency while reducing costs and increasing profitability.With Embed's platform, a business (single or...

  • IT Support

    2 weeks ago

    Marikina City, National Capital Region, Philippines Rapid Technologies, Inc. Full time ₱204,000 per year

    Rapid Technologies, Inc.- Established in 2020, Rapid Technologies, Inc. provides the best low cost, high quality, and branded MAR Certified refurbished computers and laptops nationwide. As a value-added service to our customers, Rapid Tech also provides co-managed IT hardware support services for the units we supply.- Rapid Tech is an exclusive distributors...

  • Technical Support Representative II

    2 weeks ago

    Quezon City, National Capital Region, Philippines Ninja Partners Full time ₱900,000 - ₱1,200,000 per year

    Work Set Up: at The Sactum in Quezon CityStart Date: October 20, 2025The Technical Support Representative II is responsible for providing advanced technical support to customers who are experiencing technical issues with their products or services. This position will use technical knowledge to identify and troubleshoot problems, and provide timely and...

  • IT Support

    2 weeks ago

    Makati City, National Capital Region, Philippines Gomeco Group of Companies Full time ₱104,000 - ₱130,878 per year

    I. POSITION SUMMARYI.T. support is responsible for maintaining the computer networks of all types of organizations, providing technical support, and ensuring the whole company runs smoothly. IT support monitors and maintains the company computer systems, installs and configures hardware and software, and solves technical issues as they arise.II. SPECIFIC...

  • Service Support Specialist

    2 weeks ago

    Makati City, National Capital Region, Philippines AUMTREND PH INC Full time ₱35,000 per year

    RESPONSIBILITIES:Service DeliveryReal time floor support for process and product queries for NAS Payroll Associates and clients.Floor support for Frontline Associates.Takes over complex and high-risk cases following the defined escalation parameters.Serve as liaison to US/Regional SSS/Team Lead Community on functional and process-related topics.Identifies...

  • System Administrator II

    5 days ago

    Makati City, National Capital Region, Philippines Pax8 Full time ₱1,200,000 - ₱2,400,000 per year

    No matter who you are, Pax8 is a place you can call home. We are growing globally, and are now expanding across Australia, New Zealand and Asia.Culture is important to us, and at Pax8, it's business, and itISpersonal. We are passionate, creative, and humorously offbeat. We work hard, keep it fun, and expect the best.We Elev8 each other. We Advoc8 for our...

  • Store Crew II

    2 weeks ago

    Makati City, National Capital Region, Philippines Onward Worldwide Management & Consultancy Full time ₱180,000 - ₱360,000 per year

    JOB OBJECTIVE:The Store Crew II (Cashier) is responsible for adhering to the standard Operating Procedures in the cashiering process while delivering exceptional customer service. This role ensures efficient and accurate handling of Cashiering transactions, proper inventory management, reliable support system in Merchandise display & warehouse receiving...