Capability Support Specialist 1

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today

Description

The Capability Support Specialist is a part of the Capability team under Digital Marketing which supports and enabling the strategies of Copeland and subsequent businesses. The Capability Support Specialist will coordinate with capability owners to manage, document, process, and govern tools and platforms related to the capability.

The ideal candidate will be a critical thinker, a self-starter, an excellent communicator, possessing experience with marketing technology (MarTech). Partnering with key marketing, business, and technology leads, the Capability Support Specialist will support the digital capability roadmap and framework. This role will report to the Digital Demand Lead.

Duties & Responsibilities

• Perform administration of platform systems, users, roles and associated data across a range of enterprise tools including those that may be assigned on an ongoing basis
• Build custom fields for data and metadata to manage platform in relation to integrations
• Maintain data hygiene and adhere to standard processes to ensure proper operation of systems (Primarily TMS - Translation Management System and other related platforms)
• Collaborate with capability owners for additional support on operationalizing the capability
• Assist users in getting data, assets, submissions loaded to systems or exported from systems as structured as required
• Help guide governance and standards by documenting processes and perform system training.
• Coordinate with vendor support teams for system setup, configuration, and issue resolution for supported platforms

Other

• Excellent collaboration, communication and presentation skills
• Experience working with and gathering requirements from stakeholders.
• Excellent listening skills to understand and interpret stakeholder responses.
• Strong facilitation skills to lead requirements and user story sessions
• Strong interpersonal skills
• Analytical skills to understand health of system and adjust system operation practices

Additional Information

• Travel - approximately 1-5%

Requirements

Basic

• Three (3) years of general digital/martech/IT experience
• Strong project management skills.
• Skill in learning and administering SAS (Software as System) platforms
• Advanced computer application skills such as MS Office Applications and other Business Systems and tools
• Ability to think strategically/critically and problem solve with commitment to achieving goals.
• Work mid-shift schedule (3pm-12am) but willing to work on occasional (planned) shifting operations to support the assigned business group.

Preferred

• Five (5) years of digital/martech/IT experience
• Basic knowledge in JSON
• Basic knowledge of ChatGPT or AI tools

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs . We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.