IP Team Lead

3 days ago

Makati City, National Capital Region, Philippines Comercial Navero y Elvira Pol. Ind. Postuero - Nave 7-8 Full time ₱1,200,000 - ₱2,400,000 per year

Overview:
We are seeking an experienced and motivated
IP Team Lead
to oversee a team of medical coders, auditors, trainers, or customer service agents. The role involves managing day-to-day operations, ensuring high-quality output, supporting client needs, and guiding the personal and professional growth of team members. The ideal candidate is a strong leader with excellent organizational, communication, and problem-solving skills.

Key Responsibilities:

  • Manage daily operations including task assignments, monitoring progress, and ensuring timely resolution of quality issues.
  • Allocate resources effectively to consistently meet reporting and performance targets.
  • Address client queries and concerns promptly, providing solutions and building strong client relationships.
  • Participate in client teleconferences to enhance collaboration and trust.
  • Generate and analyze reports using MS Office tools to monitor performance and quality.
  • Conduct regular performance reviews and coaching sessions with staff.
  • Share client updates with the team in a timely manner and ensure compliance with directives.
  • Oversee scheduling, leave management, and staffing levels to maintain smooth operations.
  • Ensure month-end deliverables are met and submit reports for management review.
  • Support staff development through training, coaching, and incentive program recommendations.
  • Guide team representatives (POC) in addressing client concerns and providing accurate solutions.
  • Contribute to a positive team culture through professionalism, teamwork, adaptability, and mutual respect.
  • Perform other tasks as required to meet evolving business needs.

Qualifications:

  • Graduate of any four-year course, preferably in life sciences.
  • At least 1 year of experience as a Team Lead in the medical coding industry.
  • Certification in medical coding and auditing (e.g., AHIMA, AAPC) preferred.
  • Strong supervisory, leadership, and management skills.
  • Excellent verbal and written communication skills in American English.
  • Proficient in MS Excel, PowerPoint, and other reporting tools.
  • Highly organized with keen attention to detail and ability to multitask effectively.
  • Results-driven, goal-oriented, and able to handle shifting priorities.
  • Approachable, objective, and skilled in giving and receiving constructive feedback.
  • Must demonstrate reliability, professionalism, and the ability to inspire and motivate a team.

Why Join Us?
This role offers the opportunity to lead a dynamic team in a supportive and collaborative environment. You will play a key role in ensuring operational excellence, client satisfaction, and the professional growth of your team while contributing to the company's success.

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