Associate Client Service Manager
3 days ago
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.The Associate Client Service Manager is responsible for answering incoming telephone inquiries regarding retirement plans from plan sponsors, advisors, partners, and third-party administrators. Accountable for daily support of our clients and intermediaries by responding timely and accurately to general and technical inquiries. Manage daily communications with internal and external parties to maintain strong client relationships; manage and coordinate inquiries and address issues within required timeframes. **What you will do*** Proactively follow up on outstanding issues with internal functional areas as well as with external clients* Handle issues related to: contributions, loans, distributions, enrollment, payroll support, compliance, audit, reporting and general inquiries* Ensure issues are being resolved and clients are kept apprised of progress ensuring the highest level of client service and satisfaction* Educate clients on plan provisions and functionality of plan sponsor website and EIVR* Promptly handle escalated issues* Promote self-service and education on the Plan Service Center site**What you will bring*** High school diploma* 0 - 1 years’ experience in the financial services industry* Knowledge of Microsoft Office Suite* FINRA fingerprinting required upon hire**What will set you apart*** Knowledge of ERISA, DOL and applicable IRS regulations related to retirement plans* Strong written and verbal communication skills* Ability to multi-task, prioritize, and problem-solve effectively* FINRA Series 6 permitted, but not requiredWe are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.**Remote and Hybrid Positions**For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment will be provided. You may be required to work in the office if you do not have an adequate homework environment and the required internet connection.#J-18808-Ljbffr
-
Client Service Associate
10 hours ago
Manila, National Capital Region, Philippines JPMorgan Chase Full time ₱900,000 - ₱1,200,000 per yearStep into the role of a Client Service Senior Associate within our Commercial & Investment Bank (CIB) and become an integral part of our clients' success stories. As the primary point of contact, you'll build strong relationships with high-level executives, delivering tailored solutions and upholding the esteemed standards of JPMorganChase. The Client...
-
Client Service Associate
3 weeks ago
, Metro Manila, Philippines JPMorganChase Full timeJoin to apply for the Client Service Associate role at JPMorganChase Overview Step into the role of a Client Service Senior Associate within our Commercial & Investment Bank (CIB) and become an integral part of our clients' success stories. As the primary point of contact, you'll build strong relationships with high-level executives, delivering tailored...
-
Manager Client Services
2 weeks ago
Manila, National Capital Region, Philippines Empower Full time ₱400,000 - ₱800,000 per yearOur vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and...
-
Client Service Senior Associate
2 days ago
Manila, National Capital Region, Philippines JPMorgan Chase Full time ₱180,000 - ₱250,000 per yearStep into the role of Client Service Senior Associate and leverage your expertise in data literacy and reporting analytics to transform client relationships. This position offers the chance to lead initiatives that enhance client satisfaction and service through strategic data analysis and reporting. Join us in fostering a culture of trust and driving...
-
Client Services Associate
2 days ago
Manila, National Capital Region, Philippines Optinizer Full time ₱400,000 - ₱800,000 per yearThe relationship you build with our clients is consultative in nature and your ability to identify their immediate and long-term needs will allow you to provide them with the right expert solutions that deliver measurable value to our clients. Your concierge approach helps retain our customers and convert them to enthusiastic advocates of our team and the...
-
Client Services Associate
1 week ago
Ortigas, Metro Manila, Philippines iSupport Worldwide Full time ₱900,000 - ₱1,200,000 per yearBe a part of our fast-growing team and unchain all the possibilitiesWhat is your mission?We are looking for a Client Services Associate to manage client onboarding, address inquiries, and ensure seamless account support. This role involves collaborating across departments, reviewing documents, and understanding transaction processes while building strong...
-
Manager Client Service
4 weeks ago
, Metro Manila, Philippines Empower Full timeOverview Empower National Capital Region, Philippines The Manager Client Services is responsible for managing and overseeing assigned client service activities with retirement plans. This position is responsible for ensuring quality service of individual products is provided to all clients in an efficient cost-effective manner. Provides leadership to all...
-
Client Service Account Manager
2 weeks ago
Manila, National Capital Region, Philippines JPMorganChase Full time ₱1,200,000 - ₱1,500,000 per yearJob DescriptionJoin our dynamic Client Operations team and lead innovation in the banking industry. As a Client Service Account Manager (CSAM), you'll be the primary contact for clients, delivering top-tier service and fostering strong relationships. Empowered to identify growth opportunities and process improvements, you'll conduct regular "Service Reviews"...
-
Senior Manager Client Service
1 week ago
Manila, National Capital Region, Philippines Empower Full time ₱1,500,000 - ₱2,500,000 per yearOur vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and...
-
Client Services Manager
1 week ago
Manila, National Capital Region, Philippines Together Light Incorporated Full time ₱720,000 - ₱1,080,000 per yearTitle:Empower Client Services Manager(full-time employee, in-office, Manila only)Rate:PHP90,000/monthAre you a natural leader who can build and improve an office culture dedicated to providing spectacular service for clients?Do you have extensive experience successfully managing high-performing teams?Are you a self-driven professional who thrives on...
