Team Leader

2 days ago

Cebu City, Central Visayas, Philippines Datamatics Careers- Philippines Full time ₱1,500,000 - ₱2,500,000 per year


Job Summary:

As a team lead, he/she would have experience in a supervisory/manager role in a call center. The incumbent would be the primary point of contact with client and would be responsible for all day-to-day activities. Key responsibilities would include.

Key responsibilities

  • End to end service delivery as per direction from the client.
  • Provide insights to the leadership on what the areas of improvement and manage change within the process.
  • Resource management to assure delivery consistency and high-quality service.
  • Resource development to ensure that learning and capability enhancement are a focus area.
  • Continuous improvement to improve service delivery and ensure maximized efficiencies across all program processes
  • Propose corrective/improvement solutions based on facts and data and implement and track improvement projects throughout the program.
  • Ensure consistency with the customer by calibrating quality ratings through successful interactions with the client quality team.

Qualifications & Desired Skills

  • Good Communication Skills
  • Able to work onsite in Cebu
  • With 3 years of experience in BPO as Team Leader
  • Can Start ASAP
  • Can work onsite in 8TH FLOOR SKYRISE ALPHA BLDG CEBU BUSINESS PARK

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