Campaign Team Lead

2 days ago

Quezon City, National Capital Region, Philippines LeadAdvisors Full time $40,000 - $80,000 per year

Overview:

The Team Lead is responsible for supervising, guiding, and motivating a team of call center agents in a Lead Generation Campaign to ensure they meet performance targets and deliver exceptional customer service. This role involves monitoring team performance, providing coaching and training, handling escalations, and implementing strategies to improve efficiency and customer satisfaction.

Key Responsibilities:

  • Oversee daily operations of the call center team, ensuring adherence to company policies and procedures.
  • Track and analyze key performance metrics (e.g., call handling time, customer satisfaction, first-call resolution).
  • Provide regular feedback, coaching, and training to team members to enhance their skills and performance.
  • Address and resolve customer issues that require managerial intervention.
  • Identify operational inefficiencies and recommend improvements to enhance customer experience.
  • Maintain accurate records of team performance, customer interactions, and issue resolutions.
  • Foster a positive and productive work environment to keep the team motivated.
  • Work with other departments to ensure seamless service delivery and address customer concerns effectively.

Qualifications:

  • Sales experience is a PLUS.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Problem-solving and conflict-resolution skills.
  • Ability to analyze performance data and implement improvement strategies.
  • Adaptability to fast-paced and high-pressure environments.
  • Numbers driven and can motivate others to do so.

HOW TO APPLY? Fill out this form:
 

About us

Welcome to BPORelations, where innovation meets excellence in the digital landscape. We specialize in two main areas: business process outsourcing (BPO) and digital content marketing. Our expertise in BPO allows us to handle campaigns for brands across the United States, delivering exceptional results and driving growth for our clients.In the digital space, we excel in content marketing, technical SEO, guest blogging, media outreach, conversion rate optimization, UX design, and sales funnel strategy. Our dedicated professionals tirelessly create and implement strategies that enhance our client's online presence, improve search engine visibility, and generate high-quality leads.

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