Central Ordering Sr Manager

About the company

IWG has been at the forefront of the flexible workspace revolution for more than 30 years. We have made it possible for organizations and individuals everywhere to take a new approach to the traditional working day. We have over 3,400 locations across over 110 countries allowing millions of people every day to have a great day at work.

Our customers are start-ups, small and medium-sized enterprises, and large multinationals. With unique business goals, people and aspirations. They want workspaces and communities to match their needs. We provide them with choice through our portfolio of brands, covering serviced offices (Regus, Spaces, HQ, Signature and No18), commercial real estate brokerage and managed office solutions.

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The Central Ordering Sr Manager will oversee and manage the central ordering processes within our Fit-Out Services department. This role is pivotal to ensuring the efficient and timely procurement of materials and services required for various projects. The successful candidate will collaborate closely with internal teams, suppliers, and stakeholders to ensure that all ordering activities are executed effectively and align with the company's strategic objectives.

A key aspect of this position is fostering a strong customer service ethos within the central ordering team. The Central Ordering Sr Manager will not only demonstrate excellence in customer service personally but will also coach and mentor team members to consistently deliver a customer-focused experience. By instilling a culture of responsiveness, professionalism, and proactive problem-solving, the Sr Manager will ensure that both internal and external clients receive exceptional service at every stage of the ordering process.

• Ordering and Procurement Management: Lead the central ordering team in the purchasing of materials and services. Ensure that all orders are placed accurately and in a timely manner, adhering to budget constraints and project timelines.
• Supplier Management: Track performance and maintain strong relationships with suppliers.
• Inventory Control: Monitor inventory levels to ensure that materials are available when needed without overstocking. Implement inventory management best practices to minimize waste and optimize storage space.
• Process Improvement: Continuously assess and improve ordering processes to enhance efficiency and reduce costs. Implement new technologies and systems as necessary.
• Collaboration: Work closely with centre delivery managers and other stakeholders to understand project requirements and ensure that all ordering activities support project goals.
• Reporting: Prepare and present regular reports on ordering activities, supplier performance, and cost savings. Provide insights and recommendations to senior management.
• Compliance: Ensure that all ordering activities comply with company policies, industry regulations, and legal requirements.

• Proven experience in customer service, demonstrating strong communication and problem-solving skills.
• Ability to manage and resolve customer inquiries and complaints effectively.
• Experience in maintaining customer satisfaction and loyalty through excellent service delivery.
• A minimum of 5 years of experience in procurement, supply chain management, or a related field, preferably within the construction or fit-out industry.
• Proven experience in leading and managing a team. Strong leadership skills with the ability to motivate and develop team members.
• Excellent communication and interpersonal skills. Ability to build and maintain effective relationships with suppliers and internal stakeholders.
• Strong analytical and problem-solving abilities. Ability to analyze data, identify trends, and make informed decisions.
• Proficiency in procurement software and inventory management systems.
• High attention to detail with strong organizational skills. Ability to manage multiple tasks and priorities effectively.