Network Support Engineer

2 weeks ago

Manila, National Capital Region, Philippines Virtual Rockstar Full time $60,000 - $80,000 per year

This is a remote position.

Virtual Rockstar is hiring a full-time Network Support Engineer / Network Administrator on behalf of our client, a rapidly expanding telecommunications company providing high-performance internet and fixed wireless services. Our client values innovation, service quality, and a customer-first mindset. They are seeking a technically strong, proactive professional who thrives in a fast-paced operations environment and is excited to support modern wired and wireless infrastructure.

About Our Client

Our client is a dynamic telecommunications provider delivering reliable, high-speed fixed wireless and internet services to a diverse customer base. They operate with a strong cultural foundation built on:

  • Teamwork & Dedication

  • Integrity

  • Quick Learning & Critical Thinking

  • Innovation

  • Continuous Growth

Their environment is ideal for someone who enjoys solving complex network challenges, providing exceptional customer support, and contributing to a collaborative technical team.

Responsibilities

  • Provide Tier 2–3 remote support to customers and Field Services teams through calls, tickets, and internal communication platforms.

  • Troubleshoot fixed wireless PTP/PTMP equipment and link issues.

  • Support routing and switching environments using Cisco and MikroTik equipment.

  • Perform proactive and reactive network monitoring and maintenance.

  • Execute configuration-level changes while following established approval processes.

  • Utilize ticketing systems, hardware configuration interfaces, and controller software to manage customer and network needs.

  • Document troubleshooting steps, configurations, engineering updates, and network designs clearly and accurately.

  • Collaborate with internal departments to ensure timely, high-quality resolution of customer issues.

  • Participate in an on-call rotation for escalations and after-hours emergencies.

Requirements

  • 3+ years of hands-on networking or fixed wireless support experience.

  • Excellent verbal and written English communication skills (non-negotiable).

  • Strong troubleshooting abilities across Layer 2/3 networks.

  • 2+ years of experience with routing protocols.

  • Experience with Tarana, Ubiquiti, or similar fixed wireless platforms (PTP/PTMP).

  • Proficiency with Cisco IOS and/or MikroTik RouterOS.

  • Ability to work independently during U.S. business hours (PST).

Preferred Certifications (any of the following):

  • CCNA / CCNP / CCIE

  • MTCNA / MTCRE / MTCINE

  • JNCIS-SP / JNCIE

  • UEWA

Benefits

  • Competitive salary commensurate with experience.

  • Opportunities for professional development and growth.

  • Work in a dynamic and supportive team environment.

  • Make a meaningful impact by helping to build and strengthen families across the globe.

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