CSR - Medical Account | Cebu City

21 hours ago


Cebu City, Central Visayas, Philippines The Hird Full time $50,000 - $100,000 per year

Qualifications:

  • College graduate (any course) with 1 year of international voice BPO experience.
  • Medical Allied graduate (BSN, Pharmacist, PT preferred) – experience not required.
  • Must be willing to work on-site in Cebu City and on night/shifting schedules.

Job Description:

  • Receive and assess customer complaints for regulatory reporting
  • Act as primary contact for customers and manage cases end-to-end
  • Follow up on missing information and coordinate product returns
  • Collaborate with internal teams to resolve and close complaints
  • Ensure compliance with company policies and confidentiality standards

Perks and Benefits:

  • A competitive salary with a generous benefits package
  • 20% night shift premium
  • Full HMO coverage
  • Access to fantastic on-site amenities like our karaoke room, gym, and fully-equipped pantry

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