
CSR - Medical Account | Cebu City
21 hours ago
Qualifications:
- College graduate (any course) with 1 year of international voice BPO experience.
- Medical Allied graduate (BSN, Pharmacist, PT preferred) – experience not required.
- Must be willing to work on-site in Cebu City and on night/shifting schedules.
Job Description:
- Receive and assess customer complaints for regulatory reporting
- Act as primary contact for customers and manage cases end-to-end
- Follow up on missing information and coordinate product returns
- Collaborate with internal teams to resolve and close complaints
- Ensure compliance with company policies and confidentiality standards
Perks and Benefits:
- A competitive salary with a generous benefits package
- 20% night shift premium
- Full HMO coverage
- Access to fantastic on-site amenities like our karaoke room, gym, and fully-equipped pantry
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