Quality Analyst

5 days ago

Ortigas, Philippines iSWerk Full time ₱480,000 - ₱600,000 per year

Be a part of our fast-growing team and unchain all the possibilities

What is your mission?

We are looking for a strategic and client-focused Quality Analyst to help optimize client operations, drive workforce performance, and deliver value-added solutions. You'll facilitate performance sessions, promote services, and implement targeted interventions to close gaps in client and internal teams. Join us in transforming business performance with data-driven insights and tailored solutions.

Your key responsibilities are:

Client Engagement & Performance Optimization:

  • Lead monthly sessions for existing clients (91+ days) to provide insights and guidance
  • Facilitate iNSCALE sessions, including Philippine Culture Orientation for Leaders
  • Promote and position the full suite of GLOC services to improve client outcomes
  • Provide consultative support, identifying performance gaps and offering solutions (e.g., training, process documentation, dashboards, QA, compliance audits, workforce management)
  • Serve as BCP (Business Continuity Plan) contact for key clients, ensuring seamless operations during disruptions

New Client Onboarding & Support:

  • Co-facilitate second sessions for new clients alongside EO and HR teams
  • Design and implement value-added services such as scorecards, productivity trackers, process documentation
  • Conduct Philippine Culture Orientation for Leaders to support leadership integration
  • Assist the Operational Excellence Team during new client onboarding as needed

Internal Team Performance Support:

  • Design and deliver tailored internal training for recruitment, client services, and sales teams
  • Develop and enhance performance tools like scorecards, productivity trackers, and dashboards
  • Conduct regular compliance and performance audits to identify areas for improvement and provide actionable insights

Who are we looking for?

  • Bachelor's degree in Business, Organizational Development, Psychology, or related field
  • Minimum 3-5 years of experience in client engagement, performance consulting, or organizational development
  • Strong facilitation skills, especially in training, consulting, or performance optimization settings
  • Experience in process documentation, data analytics, and developing dashboards
  • Solid understanding of workforce performance management and business continuity planning
  • Knowledge of Philippine work culture, especially for offshore teams
  • Strong project management, analytical, and problem-solving skills
  • Excellent verbal and written communication skills
  • Ability to collaborate across multiple departments and with senior leadership

Company Perks:

  • Above-industry salary package and incentives
  • Comprehensive HMO benefits and life insurance from day 1
  • Free learning and development courses for your personal and career growth
  • Dynamic company events
  • Opportunities for promotion
  • Free meals and snacks

Job Types: Full-time, Permanent

Pay: Php40, Php50,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Gym membership
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee
  • Staff meals provided

Ability to commute/relocate:

  • Ortigas: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • BPO: 3 years (Required)
  • Quality Analyst: 3 years (Required)

Work Location: In person

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