Quality Analyst
5 days ago
Be a part of our fast-growing team and unchain all the possibilities
What is your mission?
We are looking for a strategic and client-focused Quality Analyst to help optimize client operations, drive workforce performance, and deliver value-added solutions. You'll facilitate performance sessions, promote services, and implement targeted interventions to close gaps in client and internal teams. Join us in transforming business performance with data-driven insights and tailored solutions.
Your key responsibilities are:
Client Engagement & Performance Optimization:
- Lead monthly sessions for existing clients (91+ days) to provide insights and guidance
- Facilitate iNSCALE sessions, including Philippine Culture Orientation for Leaders
- Promote and position the full suite of GLOC services to improve client outcomes
- Provide consultative support, identifying performance gaps and offering solutions (e.g., training, process documentation, dashboards, QA, compliance audits, workforce management)
- Serve as BCP (Business Continuity Plan) contact for key clients, ensuring seamless operations during disruptions
New Client Onboarding & Support:
- Co-facilitate second sessions for new clients alongside EO and HR teams
- Design and implement value-added services such as scorecards, productivity trackers, process documentation
- Conduct Philippine Culture Orientation for Leaders to support leadership integration
- Assist the Operational Excellence Team during new client onboarding as needed
Internal Team Performance Support:
- Design and deliver tailored internal training for recruitment, client services, and sales teams
- Develop and enhance performance tools like scorecards, productivity trackers, and dashboards
- Conduct regular compliance and performance audits to identify areas for improvement and provide actionable insights
Who are we looking for?
- Bachelor's degree in Business, Organizational Development, Psychology, or related field
- Minimum 3-5 years of experience in client engagement, performance consulting, or organizational development
- Strong facilitation skills, especially in training, consulting, or performance optimization settings
- Experience in process documentation, data analytics, and developing dashboards
- Solid understanding of workforce performance management and business continuity planning
- Knowledge of Philippine work culture, especially for offshore teams
- Strong project management, analytical, and problem-solving skills
- Excellent verbal and written communication skills
- Ability to collaborate across multiple departments and with senior leadership
Company Perks:
- Above-industry salary package and incentives
- Comprehensive HMO benefits and life insurance from day 1
- Free learning and development courses for your personal and career growth
- Dynamic company events
- Opportunities for promotion
- Free meals and snacks
Job Types: Full-time, Permanent
Pay: Php40, Php50,000.00 per month
Benefits:
- Additional leave
- Company Christmas gift
- Company events
- Gym membership
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
- Staff meals provided
Ability to commute/relocate:
- Ortigas: Reliably commute or planning to relocate before starting work (Required)
Experience:
- BPO: 3 years (Required)
- Quality Analyst: 3 years (Required)
Work Location: In person
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