Systems Analyst

2 days ago

Bacolod City, Western Visayas, Philippines iReply Back Office Services Inc. Full time

The Managed Services Systems Analyst will be responsible for providing advanced technical support and maintenance of managed infrastructure. This includes physical and virtual desktops, servers, applications, and data for both on-premises and cloud customers. The role ensures operational excellence, system reliability, and compliance with service level agreements (SLAs).

Key Responsibilities

  • Support day-to-day operation, maintenance, and troubleshooting of physical and virtual systems.
  • Manage and optimize networking infrastructure, Windows environments, virtualization, and cloud platforms.
  • Provide technical expertise for on-premises and cloud-provisioned customers.
  • Monitor systems for performance, capacity, and reliability using monitoring tools.
  • Support the implementation of upgrades, patches, and configurations.
  • Ensure all activities comply with customer SLAs and internal policies.

Technical Expertise

Networking Infrastructure & Services

  • Switching and Routing
  • VLANs, QOS / DSCP
  • Application / Network Load Balancing (NetScaler)
  • DHCP, BOOTP, PXE, DNS, WINS
  • IP Addressing and Subnet Masking
  • TCP / UDP

Directory Services / Active Directory

  • Windows AD (OUs, Subnets, Sites)
  • Group Policy / Group Policy Preferences

Windows Operating Systems

  • Server 2022, 2019, 2016, 2012 R2
  • Windows 10, Windows 7
  • Windows Services, Processes, and Networking Stack
  • Disk and Storage Management (Local, SAN / NAS)
  • WMI / WinRM, Local Security, and Policy Management

Machine Virtualization

  • Server: VMware vSphere, Microsoft Hyper-V
  • Client: VMware Workstation, Citrix XenClient, Windows VirtualPC

Application & Desktop Virtualization

  • Citrix XenApp, Citrix XenDesktop
  • Microsoft App-V, Remote Desktop Services
  • VMware View / Horizon, VMware ThinApp

Storage Area Networking

  • Nutanix, NetApp, Dell EqualLogic / Compellent, Pure Storage
  • iSCSI / FC / FCoE / CIFS / NFS

System Hardware

  • HP, Dell (rack-mounted & blade servers)
  • Nutanix Virtual Computing Platform
  • Thin Clients (IGEL, HP, Dell Wyse)
  • Network Interfaces (Intel, Broadcom, QLogic)

Application Servers

  • Microsoft Exchange (2019, 2016)
  • Microsoft SQL Server (2022, 2019, 2017)
  • Internet Information Services (IIS)
  • Microsoft System Center

Cloud Services

  • Microsoft Azure, Amazon EC2, Microsoft 365

Monitoring Platforms

  • LogicMonitor, Auvik

RequirementsQualifications and Requirements

  • Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
  • 3+ years of experience in systems administration or managed services support.
  • Strong understanding of networking, Windows Server environments, and virtualization technologies.
  • Experience supporting enterprise-level infrastructure and cloud platforms.
  • Excellent troubleshooting and communication skills.
  • Relevant certifications (preferred):
  • Microsoft Certified Solutions Associate (MCSA) / Microsoft Certified Systems Engineer (MCSE)
  • VMware Certified Professional (VCP)
  • Citrix Certified Associate / Professional (CCA / CCP)
  • CompTIA Network+ or Security+

Job Types: Full-time, Permanent

Pay: Php30, Php40,000.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Free parking
  • Health insurance
  • On-site parking
  • Paid training

Work Location: In person

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