Program & Quality Assistant Manager

We're looking for a Program & Quality Assistant Manager to join our Integrated Compliance Services team at MBPS. In this role, you will oversees all aspects of testing programs and is responsible for ensuring the highest level of quality throughout the segment.  The role's primary objective will be to drive efficiency, effectiveness, and reliability in the testing processes. This role directly reports to the Director of the ICS Testing COE.

Position Responsibilities:

• Together with the Compliance functions Program and/or Testing leads, design testing methodologies, data requirements, forensic testing, and surveillance use cases, if applicable.

• Perform hot or cold review on testing activities per program to ensure compliance with documented procedures;

• Perform high priority testing assignments

• Ensure all compliance test plans, schedules, ratings, conclusions, evidence, and other supporting documents are recorded in Archer.

• Report status, issues, and CAPs on a regular basis to Segment Compliance Executives and Global Compliance Testing Lead.

• Seek opportunities to improve testing efficiency, analytics, and controls related to Compliance testing at the Segment level.

• Provide expertise and guidance on testing methodologies and processes.

• Ensure testing methodologies applied in the ICS Testing COE are aligned with global testing guidelines and other segments, while taking into consideration different requirements for markets within the Segment.

• Collaborate with Testing Managers and the Audit Team during key risk audit engagements to mitigate risks effectively.

• Represent ICS and Asia Segment in the Global Testing Committee.

 Required Qualifications:

• 2-4 years of experience in internal/external audit or regulatory compliance, along with expertise in at least one of the following areas: Overall AML, Privacy, or Distribution.

• 1-2 yrs. leadership experience

• Familiarity with compliance documentation database/tools

• College/University Degree and/or equivalent experience in Education, Legal, Finance, Business, or related fields 

Preferred Qualifications:

• SME expertise; exhibited investment in compliance career (e.g., LOMA certification, FINRA registration, CIA, CAMS or CISA).

• Moderate to advanced training in MS Excel including using formulas, macros and report formatting is strongly preferred.

• Strong written and verbal communication skills.  

• Strong technology skills including knowledge of applicable compliance or business systems.

• Strong analytical and problem-solving skills.  

• Strong leadership and multi-tasking skills.  

• Strong understanding of the regulatory environment in which the Company operates and a strong understanding of key compliance requirements applicable to the business.  

• Negotiating, influencing, and relationship building skills.  

• With unquestionable integrity to enable independence and objectivity. 

• Can work with minimum supervision.  

• Ability to work with management in the organization. 

• Project management skills. 

• Ability to facilitate decision making across groups in the company.

• Ability to embrace change; change management skills.  

• Performs analysis that requires high-level of technical and analytical skills.  

• Demonstrates awareness of other's time commitments and manages resources to effectively accomplish work within the established timelines.  

• Proficient in MS Office applications such as MS Word, Excel, Power Point 

When you join our team:

• We'll empower you to learn and grow the career you want.

• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

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