Solutions Architect

4 days ago


Taguig, National Capital Region, Philippines Hexaware Technologies Phil. Branch Full time ₱1,200,000 - ₱2,400,000 per year

Position Overview:

We are seeking a highly skilled and experienced Solutions Architect with specialized expertise in NICE CXOne and a strong focus on Artificial Intelligence (AI). The ideal candidate will play a pivotal role in designing, implementing, and optimizing customer experience solutions that leverage NICE CXOne's capabilities, with a focus on AI-driven innovations. This role requires a deep understanding of cloud contact center solutions, AI technologies, and the ability to translate business requirements into scalable technical solutions.

Key Responsibilities:

Solution Design and Architecture:

·       Design end-to-end solutions using NICE CXOne, integrating AI technologies to enhance customer experience and operational efficiency.

·       Collaborate with stakeholders to gather and analyze business requirements, translating them into technical specifications and solution designs.

·       Architect scalable and resilient cloud-based contact center solutions leveraging NICE CXOne's full suite of tools, including AI-powered features like predictive analytics, virtual agents, and sentiment analysis.

AI Integration and Optimization:

·       Implement and optimize AI-driven capabilities such as chatbots, voice bots, natural language processing (NLP), and machine learning (ML) models within the NICE CXOne platform.

·       Leverage NICE CXOne's AI tools (e.g., Enlighten AI, Mpower, Interaction Analytics) to improve customer engagement and operational insights.

Technical Leadership:

·       Serve as the technical expert and advisor for NICE CXOne implementations, ensuring best practices and adherence to industry standards.

·       Provide guidance to development teams on integrating third-party AI tools and APIs with NICE CXOne.

·       Collaborate with cross-functional teams, including developers, data scientists, and business leaders, to deliver seamless solutions.

Implementation and Support:

·       Oversee the deployment and configuration of NICE CXOne solutions, ensuring alignment with architectural designs and business objectives.

·       Troubleshoot and resolve technical issues, providing ongoing support and maintenance for deployed solutions.

·       Conduct training sessions and workshops for internal teams and clients to ensure effective adoption of NICE CXOne and AI features.

Continuous Improvement:

·       Stay updated on the latest NICE CXOne features, AI advancements, and industry trends to continuously enhance solution offerings.

·       Identify opportunities for innovation and improvement in customer experience processes using AI and NICE CXOne capabilities.

Required Skills and Qualifications:

Technical Expertise:

·       Proven experience as a Solutions Architect with a focus on NICE CXOne, including implementation, configuration, and optimization.

·       Strong knowledge of AI technologies such as NLP, ML, predictive analytics, and chatbot frameworks.

·       Hands-on experience with NICE CXOne AI tools (e.g., NICE Enlighten AI, Interaction Analytics) and other AI platforms.

Cloud and Integration Skills:

·       Deep understanding of cloud-based contact center solutions and SaaS platforms.

·       Proficiency in integrating NICE CXOne with third-party systems, APIs, and AI tools.

Analytical and Problem-Solving Skills:

·       Ability to analyze complex business requirements and design innovative, scalable solutions.

·       Strong troubleshooting and problem-solving skills, with a focus on delivering high-quality outcomes.

Soft Skills:

·       Excellent communication and presentation skills to effectively convey technical concepts to non-technical stakeholders.

·       Strong collaboration and teamwork abilities, with a customer-centric mindset.


  • Solution Architect

    2 days ago


    Taguig, National Capital Region, Philippines Asticom Technology Inc Full time ₱1,500,000 - ₱3,000,000 per year

    Job Roles and Responsibilities:CategoryRequirementHLD, HLA, Project Estimates, CAPEX Inputs, Platform Roadmaps, Troubleshooting, Debugging, Support on Service Assurance LLD creationThe Interdivision Automation Task Force (IATF) Solutions Architect will design future proof solutions adhering to the long term initiative of the Network Technical Group - to...

  • Solutions Architect

    4 days ago


    Taguig, National Capital Region, Philippines Pru Life UK Full time $90,000 - $120,000 per year

    The Solutions Architect will be responsible for leading the practice and introducing the overall technical vision for a particular application platform or solution. The Solutions Architect will lead the designing, describing and managing the solution engineering for a specific business requirement from the development team.Job Accountabilities:Solution...

  • Solutions Architect

    4 days ago


    Taguig, National Capital Region, Philippines Phitopolis Full time ₱2,000,000 - ₱2,500,000 per year

    About the CompanyPhitopolis International Corp. is an IT company based in BGC, Taguig. We were established by a US-based Hedge Fund in 2019 to provide global 24/7 services. We engage our sponsors in the fields of Financial Quantitative Research, Data Science and Engineering, DevOps, Applications Development, and High-Performance Computing.To support our...

  • Solutions Architect

    3 weeks ago


    Taguig, National Capital Region, Philippines Leighton Asia Full time

    Overview Join to apply for the Solutions Architect role at Leighton Asia 1 week ago Be among the first 25 applicants Responsibilities Design and deliver integration solutions using Azure Cloud Systems and enterprise data warehousing. Collaborate with business stakeholders to identify requirements and deliver optimized, secure solutions. Assess vendor...

  • Solutions Architect

    3 weeks ago


    Taguig, National Capital Region, Philippines Leighton Asia Full time

    OverviewJoin to apply for the Solutions Architect role at Leighton Asia1 week ago Be among the first 25 applicantsResponsibilitiesDesign and deliver integration solutions using Azure Cloud Systems and enterprise data warehousing.Collaborate with business stakeholders to identify requirements and deliver optimized, secure solutions.Assess vendor software and...


  • Taguig, National Capital Region, Philippines Yondu, Inc. Full time ₱1,500,000 - ₱3,000,000 per year

    Who We AreAtYondu Inc., we empower businesses with smarter digital solutions. As one of the Philippines' leading IT and tech firms, we design, develop, and deliver end-to-end systems that transform the way companies operate. From cloud technologies to custom platforms, we bring visions to life—and we want you to help us architect the future.Role...

  • Solutions Architect

    4 days ago


    Taguig, National Capital Region, Philippines Robert Walters Full time ₱2,000,000 - ₱2,500,000 per year

    A leading digital banking institution is seeking a Solutions Architect to play a pivotal role in shaping the future of its technology landscape. This opportunity offers you the chance to design and deliver robust, secure, and scalable technical architectures that directly impact millions of users within a rapidly evolving digital banking environment.What...

  • Solutions Architect

    4 days ago


    Taguig, National Capital Region, Philippines Leighton Asia Full time ₱600,000 - ₱1,200,000 per year

    Key Responsibilities:Design and deliver integration solutions using Azure Cloud Systems and enterprise data warehousing.Collaborate with business stakeholders to identify requirements and deliver optimized, secure solutions.Assess vendor software and ensure seamless system integrations.Lead architecture delivery while ensuring governance and regulatory...


  • Taguig, National Capital Region, Philippines YONDU INC. Full time ₱1,200,000 - ₱2,400,000 per year

    GENERAL RESPONSIBILITIES:The Enterprise Architect is responsible for providing technical solutions to deliver all project requirements. Ensuresthat Software Architecture (SA) solutions must be efficient, effective, flexible, secure, and quality-driven. Assistsexisting and potential customers with security requirements, solutions architecture, system design,...

  • Solutions Architect

    4 weeks ago


    Taguig, National Capital Region, Philippines AboitizPower Full time

    ResponsibilitiesThe position is responsible for establishing well-built solutions and data architectures that helps teams develop the product on time, on budget, and ensures that it solves the problem it was designed to solve.Responsible as well in creating conceptual and physical strategies for data acquisition, integration, storing, modeling, and...