Maintenance Coordinator

4 days ago

Pasig, National Capital Region, Philippines iSupport Worldwide Full time $40,000 - $60,000 per year

Be a part of our fast-growing team and unchain all the possibilities

What is your mission?

We are looking for a Maintenance Coordinator to manage property maintenance requests, vendor scheduling, and work order tracking for U.S.-based properties. In this role, you'll act as the key liaison between tenants, landlords, and vendors—ensuring timely resolution of maintenance issues and accurate documentation in property management systems. If you have experience in property management, facilities coordination, or virtual assistance, we want to hear from you.

You will provide the best service to our partner brands by performing these tasks:

  • Receive, document, and prioritize maintenance requests via phone, email, or property management platform (e.g., AppFolio).
  • Coordinate with approved vendors to schedule repairs and maintenance.
  • Follow up on open work orders and ensure timely completion.
  • Communicate updates to tenants and landlords on status and timelines.
  • Track vendor performance, invoices, and service timelines.
  • Document all maintenance activities in the system accurately.
  • Assist with move-in/move-out inspections, cleanings, and repair turnovers.
  • Escalate urgent or complex issues to the Property Manager.
Who are we looking for?
  • Bachelor's degree in any field (or equivalent work experience).
  • 1–2 years of experience in property management, facilities coordination, or maintenance scheduling (remote or on-site).
  • At least 6 months of experience with property management software (AppFolio, Buildium, or similar).
  • Experience coordinating with vendors in the U.S.
  • Comfortable working in U.S. time zones (PST preferred).
  • Strong organizational skills and attention to detail.
  • Excellent verbal and written communication skills with a neutral accent.
  • Ability to manage multiple tasks and deadlines independently.
  • Familiarity with California property regulations and housing standards (a plus).
  • Previous customer service or virtual assistant experience (a plus).
Company Perks:
  • Above-industry salary package and incentives
  • Comprehensive HMO benefits and life insurance from day 1
  • Free learning and development courses for your personal and career growth
  • Dynamic company events
  • Opportunities for promotion
  • Free meals and snacks

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