Customer Relationship Manager for NCR

2 days ago

Taguig, National Capital Region, Philippines Globe Telecom Full time $104,000 - $130,878 per year

DUTIES AND RESPONSIBILITIES:

  • Relationship management: Develop and nurture relationships with clients by understanding their needs, goals, and preferences. Actively engage and communicate with clients to build trust and ensure their satisfaction with the company's products or services
  • Client retention: Focus on retaining existing clients by addressing any concerns, resolving issues, and providing a high level of customer service. Proactively identify and mitigate any risks or challenges that may impact client satisfaction or loyalty
  • Account management: Serve as the main point of contact for clients, ensuring effective communication and responsiveness to their inquiries or requests. Provide regular updates on product or service enhancements, new offerings, or relevant industry trends
  • Upselling and cross-selling: Identify opportunities to expand the range of products or services provided to clients and work collaboratively with the sales team to generate new revenue streams. Present value propositions and benefits to clients to encourage upselling or cross-selling
  • Issue resolution: Handle and resolve client complaints or issues in a timely and effective manner. Escalate complex or critical issues to the appropriate internal stakeholders and ensure prompt resolution to maintain client satisfaction
  • Performance analysis: Monitor and analyze client metrics, such as satisfaction scores, retention rates, or revenue growth, to identify trends and proactively address any challenges. Use data-driven insights to provide recommendations and strategies for improving client relationships
  • Contract and agreement management: Collaborate with legal and finance teams to ensure contracts and agreements with clients are in place, accurately maintained, and renewed as required. Understand contractual terms and conditions and ensure compliance with agreed-upon service level agreements
  • Client feedback and surveys: Conduct regular client feedback surveys or interviews to gather insights, identify areas for improvement, and measure client satisfaction. Utilize feedback to make necessary adjustments and enhancements to processes or services
  • Continuous improvement: Stay updated with industry trends, market competition, and best practices in client relationship management. Proactively suggest and implement process improvements and strategies to enhance client satisfaction and loyalty

REQUIREMENTS:

  • 5+ years of sales in Technical, Enterprise, or B2B environment
  • Proven account management or other relevant experience
  • Experience in delivering client-focused solutions based on customer needs
  • Industry Background: Telco, ICT, IT, FMCG, Retail, Manufacturing, Non-Food, Logistics
  • Exceptional communication skills and proven effectiveness in delivering the needed presentation
  • Able to articulate well and keep up with the changing language of products and telecommunications industry
  • Keen attention to detail and adherence to deadlines
  • Bachelor's Degree in Any Field

Hiring Requirements

Work Experience:

5+ years of sales in Technical, Enterprise, or B2B environment

Experience in delivering client-focused solutions based on customer needs

Level of Knowledge:

Industry Background: Telco, ICT, IT, FMCG, Retail, Manufacturing, Non-Food, Logistics

Education:

Bachelor's Degree in Any Field

Skills

Soft: Negotiation skills, Sales Forecasting,

Hard: Product Knowledge, Industry knowledge, Solution Selling

  • Customer Relationship Manager

    7 days ago

    Taguig, National Capital Region, Philippines beBeeCustomerSuccess Full time ₱450,000 - ₱900,000

    Job Description:The ideal candidate for this position will have exceptional relationship-building skills, ensuring strong connections with C-level executives. They will be responsible for conducting regular business reviews to assess client success and develop strategies to achieve it.Key Responsibilities:Maintain high levels of client loyalty through...

  • Channel Sales – SMB | NCR | PHP 45K–70K

    2 days ago

    Taguig, National Capital Region, Philippines LEX iSolutions PH Full time ₱45,000 - ₱70,000 per year

    Channel Sales – SMB | NCR | PHP 45K–70K Location: NCR (Nationwide Travel) Salary: PHP 45,000 – PHP 70,000 Full-time | Immediate HiringWe are seeking a driven Channel Sales – SMB professional to grow partnerships with system integrators, big installers, distributors, and end-users in the security solutions / CCTV industry. What You'll Do:Develop...

  • Customer Relationship Banker

    5 days ago

    Taguig, National Capital Region, Philippines beBeeCustomerRelationship Full time ₱600,000 - ₱1,200,000

    Job Title: Customer Relationship ManagerOverviewWe are seeking a seasoned Customer Relationship Manager to join our team. As a key member of our sales force, you will be responsible for building and maintaining strong relationships with existing clients and identifying new business opportunities.About the RoleThis is a mid-senior level position that requires...

  • relationship manager

    2 days ago

    Taguig, National Capital Region, Philippines Globe Telecom Full time ₱500,000 - ₱1,000,000 per year

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.Job DescriptionThe Platinum Relationship Manager (PRM) delivers personalized, high-touch service to high-value clients, managing their Globe mobile,...

  • Relationship Manager

    3 weeks ago

    Taguig, National Capital Region, Philippines Metrobank Full time

    Relationship Manager (Corporate Banking Group - Multinational Corporations Division)Be in good hands with MetrobankHere at Metrobank, we don't simply hire employees — we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you...

  • Relationship Manager

    2 days ago

    Taguig, National Capital Region, Philippines Cobden & Carter International Full time $600,000 - $1,000,000 per year

    Key Responsibilities:Proactively market and promote the banks suite of products and services to both existing and prospective clients to achieve key performance targets, including revenue growth, transaction volume, and client acquisition. Grow the institutional client base by onboarding new financial and non-bank financial institutions, as well as...

  • Relationship Manager

    2 days ago

    Taguig, National Capital Region, Philippines Shinhan Bank - Manila Branch Full time $80,000 - $120,000 per year

    This is a dynamic opportunity for a Relationship Manager to drive profitable growth and manage key client relationships within our international banking division. The ideal candidate will be a proactive, strategic thinker with a strong focus on client acquisition, financial analysis, and portfolio management.​Key Responsibilities​Strategic Relationship...

  • Relationship Manager

    2 days ago

    Taguig, National Capital Region, Philippines Shinhan Bank - Manila Branch Full time ₱500,000 - ₱1,000,000 per year

    Join Our Team at Shinhan Bank - Manila BranchWe're excited to announce that Shinhan Bank - Manila Branch is hiring a Relationship Manager.As a leading international bank with our Head Office in South Korea, Shinhan Bank serves numerous corporate clients worldwide. Now's your chance to be part of a dynamic organization that values excellence and invests in...

  • Relationship Manager

    6 days ago

    Taguig, National Capital Region, Philippines Metrobank Full time

    Relationship Manager | Corporate BankingBe in good hands with MetrobankHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full...

  • Microsoft Dynamics 365 Customer Relationship Management

    3 weeks ago

    Taguig, National Capital Region, Philippines Geco Asia Pte LTD Full time

    Microsoft Dynamics 365 CRM Developer_CL9/10As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements using Microsoft Dynamics 365 Customer Relationship Management (CRM). Your typical day will involve developing and implementing CRM solutions to enhance...