Commercial Operations
5 days ago
Position Overview
Location: Manila
As a member of the Commercial Operations team, you will be responsible for supervising, managing and monitoring individual jobs for large commercial projects from the estimating team. Your proactive approach will ensure great communication and a smooth operational process between Lovelight and the client.
Team, reporting and relationships
This position reports functionally to the Team Leader – Operations.
Ideally we are looking for team members who are keen to work 3-4 days from the office in Manila. For the first 6 months it would be expected to attend the office full time.
Key Responsibilities
- Receive and process builder account purchase orders, read construction floor plans and provide marked up floor plans of window furnishings for technicians
- Receive and process builder account purchase orders, read construction floor plans and provide marked up floor plans of window furnishings for technicians
- Receive and action site measures and installations as requested through the builder call-up process
- Arrange order forms to suit requirements of each individual, submitting in a timely manner to correct suppliers
- Build a rapport with builder account site supervisors and construction managers and estimation departments
- Resolve difficult jobs by liaising with varies departments of the builder account
- Assist with any request of quotes from the builder's, deal with FRI's and variations
- Ensure all invoices are sent to the builder in a timely manner to receive on time payment
- Develop a business relationship with the suppliers of the business to enable appropriate coordination of deliverance of products
- Maintain high level of communication with subcontractors, and action daily reports and invoices and review back charges
- Provide administrative support to managers and team members
- Assist with operations to enter jobs into tracker
- Updating SWMS and insurances for all projects
- Assist in scheduling and provide administration support
- Quoting and arranging service calls
- Deliver the highest quality customer service
Must have qualifications, skills, and experience
- At least two years' strong experience in administration or office support in window furnishings or directly applicable industry
- The ability to learn quickly, be open to taking instruction, and always want to know more
- Your customer service and phone manner will be professional at all time
- Self‐motivated is the norm for you and you will have the ability to multitask, prioritise, juggle demands and keep smiling while you do it
- We want you to have an outgoing and engaging personality with the ability to quickly build rapport
- The ability to quickly develop and maintain working relationships with other team members
- You will be super‐organised, with an impeccable eye for detail and process
- Excellent written and verbal communication skills and a high level of computer proficiency
- An alignment with the Lovelight values and approach to work and people
Expected behaviours
We expect that you will:
bring positivity and energy to your role, working the number of hours necessary to perform your duties competently and efficiently
work outside of regular office hours when needed use your best efforts to promote the interests of Lovelight at all times and do what we ask of you, when we ask you to do it
know and adhere to our company policies, procedures and guidelines that exist to help us
be our best and to keep us all safe embrace difference and value all aspects of diversity,
be respectful of others and discourage discrimination
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