Workforce Real Time Analyst

Position: Real Time AnalystType: Full TimeOverview:We are seeking a detail-oriented and proactive Real Time Analyst to join our call centeroperations team. The Real Time Analyst plays a critical role in monitoring andoptimizing the performance of our call center by ensuring real-time adherence toschedules and making immediate adjustments to optimize service...

```htmlResponsibilities:Facilitate the development of the Workforce Specialists' performance by conducting individual coaching sessions.Facilitate daily/weekly performance check-ups, meetings, and reviewing schedule containers and WFS to support WFS in their daily tasks, ensure a timely response to requests and concerns and meet staffing targets and other...

Job DescriptionA Real-Time Analyst with MIS focuses on monitoring and analyzing real-time performance metrics within a Management Information System (MIS) to ensure optimal operational efficiency and service delivery. This role involves identifying trends, making data-driven recommendations, and collaborating with cross-functional teams to address challenges...

Company DescriptionSports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly,...

Company Description Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly,...

With at least one year of Workforce RTA experienceCan start AsapWilling to work onsite on a night shift scheduleJob Type: Full-timePay: Up to Php34,000.00 per monthBenefits:Company eventsHealth insuranceOpportunities for promotionExperience:Workforce RTA : 1 year (Required)Location:Pasay (Required)Work Location: In person

Responsibilities:Manage intraday staffing needs in order to meet client requirements based on prescribed intervalsMonitor real-time teammates' call/email/chat status in order to maintain efficiency in serving customersRegularly update teammates' adherence in order to reflect accurate reports which are critical to client analysis and teammate...

Job DescriptionRegularly performs volume and performance analysis and proactively communicate possible impacts to business Supports management with all necessary reports and planning models to facilitate the process of decision making Monitors actual activities and compare it to plan and make recommendations for immediate changes Staff the appropriate number...

Company DescriptionEntain is committed to creating an inclusive environment where everyone is treated fairly. We respect and encourage diversity and strive to ensure that individuals receive equal treatment in all aspects of their employment.Job DescriptionCapacity Planning AnalystAs a Capacity Planning Analyst, you will play a crucial role in supporting our...

About the job Workforce Scheduler (MOA Pasay) | Onsite Work Setup: Onsite Shift: Graveyard Schedule Requirements:At least 1 year experience as WFM Scheduler in a BPO/Call Center SetupAll candidates must be amenable to start ASAP. RESPONSIBILITIES: Service Planning The scheduling and service planning specialist is expected to create short-term to long-range...