Account Processor

Business: Cards and Loan Lending Services

Open positions: 3 – US Disputes Manila

Role Title: GCB 8

Global Career Band: GCB8

Location (Country / City ): Philippines- Quezon City

Recruiter Name :  Edward Palma  

Why join us? (Overview of Dept./Function

Cards and Lending Services is a growing team with opportunities awaiting the applicants

The Opportunity: (Brief Overview of the Role)

The Jobholder has regular contact with other business areas in the bank.  Interaction with other areas is necessary to deal with workloads for end to end processing.

The Jobholder is responsible for managing the work volumes within their controls in a timely and effective manner.  Failure to ensure that the work is completed within pre-determined service levels and in accordance with bank procedures will quickly result in the deterioration in the service, a severely increase the financial risks which are inherently high due to the nature of the business undertaken.

What you'll do: (List out Key Responsibilities)

• To undertake the daily operation of the departmental processes within the department to agreed levels of accuracy and efficiency, whilst providing a high level of quality customer service.
• To be a point of reference for the department processes when faced with customer of internal queries.
• To liaise with work colleagues in the GR sites as well as colleagues throughout CLBS when needed.
• To ensure that all processes within their control are completed in accordance with audit requirements and within agreed service levels. Assist Technical/Management to ensure the team upholds the banks behaviors whilst providing a high quality.
• The jobholder is expected to resolve a range of complex queries created by both internal and external customers, escalating any discrepancies to line management.
• The jobholder does not have any direct reports and is required to seek authority regarding operational losses, goodwill etc. through the Team Leader and Line Manager as appropriate.
• The job holder is responsible for: Ensuring adherence to the Group Compliance Policy, as appropriate the role.
• Demonstrate awareness to the operational risk & highlighting any potential operational risks.
• All processes completed within Bank Authority Matrix for Account Adjustments

What you will need to succeed in the role: (Minimum Qualification and Skills Required)

KNOWLEDGE

Knowledge of Banking and Cards Operations

Knowledge in OPEX 

EXPERIENCE

Previous experience of departmental processes is advantageous.

Ability to work to deadlines.

Ability to communicate effectively on both oral and written.

Ability to deliver great customer experience 

SKILLS

Ability to communicate effectively both verbally and in writing

Working to deadlines & attention to detail

Ability to deliver an excellent level of customer service

What additional skills will be good to have? (List out good to have skills and certifications)

MS Office, particularly Excel and Powerpoint

Data analysis

Stakeholder management

Link to Candidate User Guide:

https://hsbchrdirect.service-

(Or)

Go to the below link and type "IND GSC : IJP Applicant User Guide" in search bar.

https://hsbchrdirect.service-

You'll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."

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***Issued By HSBC Electronic Data Processing (India) Private LTD***

* The information contained in this job description is a true and accurate reflection of the job as specified.