Operations Supervisor

6 hours ago

Pasig, National Capital Region, Philippines Med-Metrix Full time ₱1,200,000 - ₱2,400,000 per year

Experience these exceptional benefits when you join Med-Metrix

  • 8-Hour Shifts, Fixed Weekends Off

  • Day 1 HMO with 2 of your dependents covered for FREE

  • Medical Cash Allowance

  • Rice Allowance

  • Clothing Allowance

  • Free Lunch Daily

  • Paid Time Off

  • Training and Staff Development

  • Employee Engagement Activities

  • Opportunities for Internal Mobility

Job Purpose

The Operations Supervisor, Healthcare Call Center is responsible for monitoring and overseeing the daily activities of their AR team including inventory management and staff training.

Duties and Responsibilities

  • Monitors and coordinates follow up activities to ensure work assignments are equitable, and accounts receive timely follow up and collection goals are met

  • Perform weekly QA review of their team's work

  • Weekly review of staff productivity reports

  • Provide weekly staff productivity updates to the AR Analyst 

  • Provide assistance/resolution to external and internal client inquiries 

  • Prepares and maintains reports or logs as required 

  • Maintain a current working knowledge of all healthcare related issues and regulations 

  • Identifies issues and works with the manager and director to get them resolved 

  • Provide training, monitoring and feedback as well as disciplinary action as necessary 

  • Maintain a professional attitude 

  • Maintain confidentiality at all times 

  • Monitors their teams attendance and PTO usage

  • Other duties as assigned by their management team

  • Responsible for ensuring that remote client access to is disabled for terminated or transferred employees when applicable in a timely fashion

  • Understand and comply with Information Security and HIPAA policies and procedures at all times and ensure all direct reports are trained and in compliance of said policies and procedures at all times.

  • Use, protect and disclose patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards and enforce such for all direct reports

  • Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties for your respective team

  • Report any security or HIPAA violations or concerns for your team to the HIPAA Officers in a timely fashion

Qualifications

  • Must have at least 1 year leadership or supervisory experience and 3+ years experience in a hospital business office setting or similar setting

  • Experience in Hospital/Facility billing and Home Infusion billing

  • Ability to work well individually and in a team environment 

  • Must be reliable, responsible, goal oriented and flexible 

  • Excellent interpersonal, communication and organizational skills 

  • Strong verbal and written skills in order to effectively communicate with patients, co-workers, insurance companies, hospital staff, and clients 

Working Conditions

  • Work Setup: Fully Onsite
  • Work Schedule: M-F 9PM - 6AM (Night Shift)

  • Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.  

  • Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.

  • Work Environment: The noise level in the work environment is usually minimal.

  • Customer Operations Supervisor

    5 hours ago

    Pasig, National Capital Region, Philippines SUNCOAST BRANDS INTERNATIONAL CORPORATION Full time $40,000 - $80,000 per year

    Job Summary:The Customer Operations Supervisor is responsible for leading and optimizing in-store execution across assigned territories to ensure product visibility, availability, and compliance with brand standards.This role oversees both direct and third-party merchandising teams (TPAs), drives operational efficiency, manages costs, and ensures alignment...

  • Senior Operations Supervisor

    6 hours ago

    Pasig, National Capital Region, Philippines Converge ICT Solutions Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    Role OverviewThe Senior Operations Supervisor oversees the daily operations of the outsource partner (UAS) Level 1 - 3 support team, ensuring efficiency and alignment with CICT company strategic goals. The role focuses on process optimization, cost management, productivity improvement, and cross-department collaboration to meet performance targets. This...

  • Senior Operations Supervisor

    6 hours ago

    Pasig, National Capital Region, Philippines Converge ICT Solutions, Inc. Full time ₱2,000,000 - ₱2,500,000 per year

    Role OverviewThe Senior Operations Supervisor oversees the daily operations of the outsource partner (UAS) Level 1 - 3 support team, ensuring efficiency and alignment with CICT company strategic goals. The role focuses on process optimization, cost management, productivity improvement, and cross-department collaboration to meet performance targets. This...

  • Operations Supervisor

    2 weeks ago

    Pasig, National Capital Region, Philippines Med-Metrix Full time ₱900,000 - ₱1,200,000 per year

    Xtraordinary awaits YOU at Med-MetriXOur BenefitsDay 1 HMO with 2 of your dependents covered for FREEFree Meal OnsiteMedical Cash AllowanceRice AllowanceClothing AllowancePaid Time OffTraining and Staff DevelopmentEmployee Engagement ActivitiesOpportunities for Internal MobilityJob PurposeThe Operations Supervisor is responsible for monitoring and overseeing...

  • BPO Operations Supervisor I

    7 hours ago

    Pasig, National Capital Region, Philippines OneMCI Full time ₱100,000 - ₱120,000 per year

    POSITION OVERVIEWAt MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.  The Call Center Sales Manager oversees all aspects of our call center team. As a sales manager,...

  • Production Supervisor

    5 hours ago

    Pasig, National Capital Region, Philippines Global Empire Manufacturing Corporation Full time ₱900,000 - ₱1,200,000 per year

    We are looking for an experienced Production Supervisor to oversee our production operations. You'll guarantee that manufacturing remains a smooth and efficient process by monitoring employees and organizing workflows.In a fast-paced environment like production, the supervisor is an integral part of the food manufacturing process. They must be competent...

  • Accounting Supervisor

    6 hours ago

    Pasig, National Capital Region, Philippines Walk EZ Retail Corp Full time ₱1,500,000 - ₱3,000,000 per year

    Accounting SupervisorLocation: Ortigas Business District, Pasig CityWe are seeking an Accounting Supervisor to oversee our accounting operations and support business growth. The role will manage day-to-day accounting functions, ensure accurate financial reporting, and provide guidance to the team.Key Responsibilities:Supervise accounting staff and daily...

  • Operations Supervisor

    5 hours ago

    Pasig, National Capital Region, Philippines MACFERI OPC Full time ₱300,000 - ₱360,000 per year

    Directs and controls the day-to-day dispatching operations for all client accounts, ensuring the safe, accurate, and efficient receipt and dispatch of goods. Supervises and develops the Operation Admin Staff and coordinates closely with clients and internal departments to meet service, cost, and compliance requirements.Key Roles & Responsibilities:Plan,...

  • Transport Supervisor

    2 weeks ago

    Pasig, National Capital Region, Philippines PH GLOBAL JET EXPRESS INC. Full time ₱400,000 - ₱800,000 per year

    The Transport Supervisor is responsible for overseeing daily transportation operations to ensure the efficient, safe, and timely movement of parcels, goods, and personnel. This role manages the dispatching, routing, and tracking of delivery vehicles, supervises drivers, and ensures compliance with company policies, safety standards, and transport...

  • Purchasing Supervisor

    2 weeks ago

    Pasig, National Capital Region, Philippines JRS Business Corporation Full time ₱900,000 - ₱1,200,000 per year

    The Purchasing Supervisor is responsible for overseeing and managing the day-to-day procurement activities of the company. This role ensures the timely, cost-effective, and efficient acquisition of goods, services, and supplies while maintaining quality standards and compliance with company policies. The Purchasing Supervisor also supervises the purchasing...