Sr. Associate

1 day ago

Angeles City, Central Luzon, Philippines Sutherland Full time $30,000 - $50,000 per year

Company Description
Sutherland is a global leader in driving business and digital transformation. Over the last 35 years, we have partnered with iconic brands worldwide to deliver revenue growth, operational efficiency, and innovative business models.

Job Description
Key Roles &^ Responsibilities:

  • Conduct regular quality audits of customer interactions (calls, emails, chats) to assess compliance with process guidelines, regulatory requirements, and service quality standards.
  • Ensure compliance with bank policies, regulatory standards, and data security protocols during quality evaluations.
  • Support calibration sessions with stakeholders to align quality standards and expectations.
  • Develop and maintain quality scorecards, reports, and dashboards to track team performance and quality metrics.
  • Assist in training and onboarding of new customer support agents by sharing quality insights and best practices.
  • Coordinate with different departments like HR, Training, etc. to resolve QA issues.
  • Development of skills – through classroom and on the job training

Qualifications
Technical Skills Requirements

  • Minimum 1 year of experience in the Quality Analyst role |update to 6 mos|, if hired externally.
  • No QA experience is mandatory for Internal candidates.
  • Prior experience supporting American banking clients or financial services is highly desirable.
  • Possesses high standards of written and verbal English, demonstrating strong communication & clarity; should meet a minimum proficiency level of B2 on the Common European Framework of Reference for Languages (CEFR) scale or its equivalent in both SVAR & Writex.
  • Strong analytical and observational skills to evaluate customer interactions effectively. Good knowledge of Data Analysis
  • Proficiency in MS Office (Word, Excel, PowerPoint)
  • Customer-oriented in managing communications and complaints
  • Familiarity with quality monitoring tools and customer service platforms used in contact center environments.

Additional Information
All your information will be kept confidential according to EEO guidelines.

  • Sr. Associate

    1 day ago

    Tarlac City, Central Luzon, Philippines Sutherland Full time ₱600,000 - ₱1,200,000 per year

    Company DescriptionSutherland is seeking an attentive and goal-oriented person to join us as a Sr. Associate - RTA. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with youJob DescriptionSr. Associate RTA in this...

  • Sr Associate Manager HR

    4 days ago

    Angeles City, Central Luzon, Philippines Sutherland Full time

    Company DescriptionSutherland is seeking a reliable and detail-oriented person to join us as Sr Associate Manager Human Resources that will help us shape our organization's culture by taking the lead in establishing and executing Human Resource strategies that will offer support and boost engagement. We are a group of driven and hard-working individuals. If...

  • Sr Associate Manager HR

    4 days ago

    Angeles City, Central Luzon, Philippines Sutherland Global Full time

    Company Description:Sutherland is seeking a reliable and detail-oriented person to join us as Sr Associate Manager Human Resources that will help us shape our organization's culture by taking the lead in establishing and executing Human Resource strategies that will offer support and boost engagement. We are a group of driven and hard-working individuals. If...

  • Sr. Manager

    4 days ago

    Angeles City, Central Luzon, Philippines Sutherland Global Full time

    Company Description:About SutherlandArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We've...

  • Marketing Associate

    12 hours ago

    Angeles City, Central Luzon, Philippines LGR Condominium Corporation Full time $70,000 - $120,000 per year

    JOB RESPONSIBILITIESServe as the main point of contact for partner travel agencies, handling inquiries, bookings, and requests in a timely and professional manner.Build and maintain strong relationships with travel agencies to promote the company's services and offerings.Assist the Sr. Marketing Associate in planning and executing marketing campaigns...

  • sr. associate

    1 day ago

    Cebu City, Central Visayas, Philippines Vismotor Corporation Full time ₱500,000 - ₱1,000,000 per year

    Sr. Associate - Financing Data Analyst Location: Head Office - Talamban, Cebu City Carries out the analysis, interpretation, and management of data to improve operational efficiency and aid decision-making throughout the organization. Additionally, works closely with different departments to ensure that operational processes are streamlined and aligned with...

  • Sr. Associate-Facilities

    1 day ago

    Palayan City, Central Luzon, Philippines Sutherland Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionSutherland is seeking a reliable and attentive person to join us as a Facilities Specialist. We are a group of supportive and hardworking individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with youJob DescriptionWe are seeking a...

  • Sr. Associate

    4 days ago

    Angeles City, Central Luzon, Philippines Sutherland Full time

    OverviewSutherland is a global leader in driving business and digital transformation. Over the last 35 years, we have partnered with iconic brands worldwide to deliver revenue growth, operational efficiency, and innovative business models.ResponsibilitiesConduct regular quality audits of customer interactions (calls, emails, chats) to assess compliance with...

  • Strategic HR Business Partner

    3 days ago

    Angeles City, Central Luzon, Philippines beBeeEmployability Full time ₱900,000 - ₱1,200,000

    Job Summary:Sutherland is seeking a reliable and detail-oriented person to join us as Sr Associate Manager Human Resources. This role will help us shape our organization's culture by taking the lead in establishing and executing Human Resource strategies that offer support and boost engagement.We are a group of driven and hard-working individuals. If you...

  • Assoc Mgr

    4 days ago

    Angeles City, Central Luzon, Philippines Sutherland Global Full time

    Company Description:Sutherland seeks a creative and self-motivated person to join us as aAssociate Manager - Instructional Designer. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you Job Description:Sr....