Chinese-Mandarin (speaking) Customer Service Specialist - Remote (based in the Philippines) - Permanent

9 hours ago

Philippines Alphanumeric Systems Full time ₱150,000 - ₱250,000 per year

Make a Difference in Healthcare and Life Sciences:

Alphanumeric is hiring a (Chinese-Mandarin speaking) Customer Helpdesk Analyst (Remote based in the Philippines - permanent project) to work supporting one of the biggest Pharma companies in the world. We're seeking candidates with a passion for customer service, who are able to problem-solve with a focus on strategic thinking. In this role, you'll be the first point of contact for clinical staff and stakeholders, providing essential technical and operational support that directly impacts patient care and global health initiatives.

Note: we can hire candidates already based in The Philippines. If you are not citizen you need to have a Temporary Residence Visa (valid for 1 year at least) or a Permanent Residence Visa.

Why This Role Matters:

Your work will help ensure smooth clinical operations for a global pharmaceutical leader—supporting processes that ultimately improve patient outcomes worldwide.

What You'll Do:

  • Deliver Level support via phone, email, and ticketing for clinical systems and processes.
  • Troubleshoot and resolve common issues; escalate complex cases when needed.
  • Manage user accounts and access across multiple platforms.
  • Ensure timely, accurate case handling and maintain high service standards.
  • Act as a subject matter expert for specific clinical systems, supporting critical vaccine-related operations.

What we're looking for:

  • Fluent in English and Chinese-Mandarin (written and spoken).
  • Strong communication and customer service skills with empathy and clarity.
  • Ability to multitask under pressure and maintain attention to detail.
  • Previous helpdesk or service desk experience is a plus; life sciences or healthcare background preferred.
  • Comfortable with technology and quick to learn new systems.

Job Conditions:

  • Fully remote position, from wherever you want in the Philippines.
  • Type of contract: permanent.
  • Working hours: Flexible schedule, 40h per week. Due to the global reach of the company, flexibility to work shifts and adapt to different time zones is required (even weekends when necessary).
  • Predicted training schedule – 7 AM – 4 PM GMT
  • Start date: as soon as possible.
  • Internet allowance.
  • Private health insurance
  • Full training provided and dozens of E-Learning courses available

  • Mandarin (speaking) Customer Service Specialist - Remote (based in the Philippines) - Permanent

    2 days ago

    Philippines Alphanumeric Systems Full time ₱30,000 - ₱50,000 per year

    Make a Difference in Healthcare and Life Sciences: Alphanumeric is hiring a (Mandarin speaking) Customer Helpdesk Analyst (Remote based in the Philippines - permanent project) to work supporting one of the biggest Pharma companies in the world. We're seeking candidates with a passion for customer service, who are able to problem-solve with a focus on...

  • Mandarin Translator

    3 weeks ago

    , Pampanga, Philippines Bb international Full time

    Overview A Mandarin speaker role requires proficiency in Mandarin Chinese to communicate with clients, customers, or colleagues. These roles can be found in various industries such as customer service, sales, translation, education, and finance. Responsibilities may include translating documents, assisting Mandarin-speaking clients, or conducting business in...

  • Customer Support Specialist

    2 days ago

    Philippines Alphanumeric Systems Full time ₱1,500,000 - ₱3,000,000 per year

    Overview:Alphanumeric is seeking candidates with a passion for customer service (bilingual English and Cantonese), who are able to problem-solve with a focus on strategic thinking. In this role, Commercial Support Specialists will be responding to commercial inquiries relating to pharmaceutical orders, logistics, temperature, and storage excursion questions....

  • Mandarin Healthcare Support

    3 weeks ago

    , Zambales, Philippines J-K Network Services Full time

    Overview Company Profile: This is one of the Biggest Business Process Outsourcing providers of multi-channel customer experience and back-office solutions. They understand the problem of outsourcing your company's operations and services. Position: Mandarin Healthcare Customer Support Company Industry: BPO Company Work Location: Subic Bay, Zambales Work...

  • Mandarin Translator

    5 days ago

    , Bukidnon, Philippines Brilliance Construction & Development Corp Full time

    Brilliance Construction & Development Corp Urgent ₱25-35K (Monthly) On-site - Bukidnon 1-3 Yrs Exp High/Senior High School Full-time Job Description Employee Recognition and Rewards Performance Bonus Government Mandated Benefits Translate between Mandarin to Tagalog. Ensure accuracy and cultural relevance in translations. Collaborate with Project Manager,...

  • Customer Care Officer

    3 weeks ago

    , Metro Manila, Philippines StraitsX Full time

    Customer Care Officer (Chinese Language Support) Join to apply for the Customer Care Officer (Chinese Language Support) role at StraitsX Customer Care Officer (Chinese Language Support) 1 week ago Be among the first 25 applicants Join to apply for the Customer Care Officer (Chinese Language Support) role at StraitsX Get AI-powered advice on this job and more...

  • Chinese Speaker Production Management Support Staff

    3 weeks ago

    , Pampanga, Philippines Gensai Career Consulting Corp. Full time

    Chinese Speaker Production Management Support Staff Translate written content from Mandarin to Indonesian and vice versa. Ensure accuracy and cultural relevance in translations. Collaborate with clients to understand context and specific requirements. Maintain terminological consistency across projects. Proofread translations for clarity and quality...

  • Customer Care Officer

    3 weeks ago

    , , Philippines Stfrancis Full time

    Customer Care Officer (Chinese Language Support) at StraitsX supports B2C and B2B customers, prioritizing Chinese-speaking clients, within a leading Southeast Asian digital assets payments infrastructure. Your Role Here’s what you will be doing: Serve as the point of contact for all customer inquiries, prioritizing Chinese-speaking clients/customers Meet...

  • Executive Assistant for China, Hong Kong

    2 days ago

    F Zuellig Building, Makati Ave. corner Paseo De Roxas Metro Manila, Makati, Philippines Mandarin Full time ₱30,000 - ₱60,000 per year

    Looking for Mandarin-speaking Executive Assistant for Overseas Business Meeting with the following requirement: - Female at least 5'0" in height - Pleasing Personality - Smart and Professional - Fluent in English and Mandarin - Can interpret and translate from Mandarin to English and vice versa - Keen to details - Eager to learn - Have a valid passport -...

  • Customer Service

    2 days ago

    Philippines Remote VA Full time ₱250,000 - ₱500,000 per year

    Location: Remote (Must be available to work 9am - 5pm EST)About Us:We are a dynamic organization committed to excellence in customer service and operational efficiency. We're looking for a dedicated Customer Service & Billing Specialist to join our team and ensure our billing processes run smoothly while providing exceptional support to our customers.Job...