Process Governance Officer
21 hours ago
The Process Governance Officer role assists the Process & Controls Manager and, thus, requires basic business awareness with good communication and diplomacy skills in order to guide, influence, and convince others, in particular colleagues from other areas, and occasionally external customers. Provides as well advice and counsel related to the IT operations of the business.
Designs and implements policies and procedures according to the business requirements of Phinma CMG related to IT governance.
Provides a high level of IT process standardization within the Phinma CMG by establishing clear guidelines on how processes should be executed and carried out uniformly.
Builds governance frameworks that comply with the regulatory standards of the business and information technology (IT).
Provides internal control based on the designed segregation of duties (SoD) and roles assigned to employees in the system (Oracle, HR Pro, Zendesk, Google Documents, etc.)
SUMMARY OF THE JOB- Process governance includes developing, implementing, controlling, and reviewing of policies, guidelines, and technology adoption frameworks.
- Ensures that systems (Oracle, HR Pro, Zendesk, Google Documents, etc.) are aligned with the business goals, comply with the statutory requirements, and operate according to the defined business processes.
- Defines the user roles and profiles. Ensures user accesses are compliant with Segregation of Duties matrix (Oracle, HR Pro, Zendesk, Google Documents, etc.).
- Conducts process checks to determine if the system controls are working accordingly and mitigate risks.
- Defines and performs data governance and quality checks to ensure data integrity and quality in the systems.
EDUCATION
- Graduate of Computer Science, Information Technology (IT), or any business-related course with relevance to IT or possesses equivalent work experience in IT governance.
EXPERIENCE
- At least 1-2 years of relevant experience in process documentation, internal controls, policy governance, and/or document management.
- Minimum three (3) years supervisory experience
- Knowledgeable in Microsoft Word, Visio, PowerPoint, and Excel.
- Amenable to work on-site (Makati)
SKILLS AND COMPETENCY REQUIRED:
- Self-motivated with the ability to demonstrate leadership, challenging, and influencing change.
- Willing to travel or be mobile as needed.
- Familiarity with internal control frameworks and documentation standards.
- Knowledge of the transaction cycle of the business and back office, support processes.
- Process-oriented and Analytical
- Detailed-oriented and Analytical
- Problem Solving Analysis
- Process Walkthrough
- Continuous Process Improvement
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