CSR - Non-Voice

5 days ago

Paranaque City, Calabarzon, Philippines SPi Global (now Straive) Full time $20,000 - $30,000 per year

About the role

SPi Global (now Straive) is seeking an enthusiastic and customer-oriented individual to join our team as a Non-Voice Account representative. In this full-time role, you will be responsible for providing exceptional customer service through non-voice channels, such as email, chat, and social media. Based in our Parañaque City office, this position offers the opportunity to work in a dynamic and collaborative environment.

What you'll be doing

  • Responding to customer inquiries and concerns through non-voice communication channels
  • Providing prompt and accurate information to customers
  • Resolving customer issues in a professional and efficient manner
  • Documenting customer interactions and maintaining detailed records
  • Identifying opportunities to enhance customer satisfaction and improve processes
  • Collaborating with cross-functional teams to ensure seamless customer experiences

Job Qualifications:

  • SHS Graduate or College Graduate
  • Strong English communication skills (both written and verbal)
  • Proficiency in MS Office applications and internet navigation
  • Experience in customer service or technical support is an advantage
  • Familiarity with publishing processes is a plus

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