
CSR - Non-Voice
4 days ago
About the role
SPi Global (now Straive) is seeking an enthusiastic and customer-oriented individual to join our team as a Non-Voice Account representative. In this full-time role, you will be responsible for providing exceptional customer service through non-voice channels, such as email, chat, and social media. Based in our Parañaque City office, this position offers the opportunity to work in a dynamic and collaborative environment.
What you'll be doing
- Responding to customer inquiries and concerns through non-voice communication channels
- Providing prompt and accurate information to customers
- Resolving customer issues in a professional and efficient manner
- Documenting customer interactions and maintaining detailed records
- Identifying opportunities to enhance customer satisfaction and improve processes
- Collaborating with cross-functional teams to ensure seamless customer experiences
Job Qualifications:
- SHS Graduate or College Graduate
- Strong English communication skills (both written and verbal)
- Proficiency in MS Office applications and internet navigation
- Experience in customer service or technical support is an advantage
- Familiarity with publishing processes is a plus
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