Learning and Development Specialist

Join the Aventus Team

We are Aventus — a boutique customer experience BPO in Charleston, South Carolina, with over 10 years of providing omnichannel support for 100+ amazing clients and partners in the e-commerce industry.

We're looking for a Learning & Development Specialist who will translate client requirements and operational insights into impactful learning experiences. If you're skilled in content creation, facilitation, and cross-functional collaboration — and you're passionate about making learning engaging and results-driven — this role is a strong next step in your L&D career.

What You'll Be Doing

As an L&D Specialist, you'll act as the bridge between client requirements, operational expectations, and learner experience. You'll work closely with the L&D Lead, Training teams, QA, and Operations to design and deliver learning sessions, maintain knowledge bases, and continuously improve training outcomes through data and feedback.

Your Core Responsibilities

• Training Needs Assessment & Client Alignment
• Join client onboarding or calibration sessions to capture tone, workflows, and process expectations.
• Collaborate with QA and Operations to identify performance gaps and recommend learning interventions.
• Translate client updates, policy changes, and trending QA errors into targeted training plans.
• Cross-Functional Training Delivery (As Required)
• Facilitate new hire onboarding modules for assigned campaigns, ensuring brand tone and process mastery.
• Conduct refresher, upskilling, or performance-based training sessions based on QA trends and client requests.
• Adjust facilitation approach based on learner profiles (voice accounts, chat teams, or hybrid support).
• Content Development & Enablement
• Create and update learning materials such as video SOPs, training decks, LMS modules, and job aids.
• Convert raw client SOPs and operational updates into clear, learner-friendly formats.
• Maintain version control and ensure content is accessible via Guru, LMS, or shared knowledge systems.
• Client Partnership & Progress Visibility
• Support clients during training-related check-ins by presenting learning progress or course readiness.
• Capture feedback from client stakeholders and ensure revisions are promptly reflected in both content and delivery.
• Learning Evaluation & Continuous Improvement
• Track completion rates, assessment scores, and post-training QA performance to measure impact.
• Conduct learning impact analysis (e.g., QA improvement pre- vs post-training).
• Gather learner and stakeholder feedback to enhance future sessions.
• Knowledge Base Governance
• Ensure training knowledge bases, SOPs, and macros remain updated and aligned with current client workflows.
• Support documentation review cycles for accuracy, tone consistency, and accessibility.
• Assist in maintaining audit readiness for both client and internal compliance reviews.
• Remote Learning Culture & Engagement
• Promote continuous learning through microlearning, knowledge-sharing sessions, and training reinforcement tactics.
• Support WFH compliance refreshers and remote etiquette learning programs to sustain a high-performance learning culture.

What You'll Bring to the Table

• 2–4 years of experience in Training, Instructional Design, or L&D (BPO or e-commerce preferred).
• Experience facilitating training sessions for new hires and tenured teams across virtual or hybrid environments.
• Strong content creation skills, with proficiency in tools like Google Workspace, Canva, Loom, Articulate, or LMS platforms.
• Ability to collaborate cross-functionally (QA, Ops, Client Success) to align learning with performance objectives.
• Excellent communication, documentation, and learner engagement skills.
• Flexibility to manage multiple campaigns, priorities, and client expectations.

Your Key Competencies and Attributes

• Learning Experience Designer – Converts complex processes into simple, engaging training content.
• Facilitation Confidence – Comfortable leading sessions, answering process queries, and adapting on the fly.
• Detail-Oriented – Ensures content accuracy and alignment with brand tone and client expectations.
• Learner-Centric Mindset – Designs training with real-world application and floor readiness in mind.
• Collaborative Work Style – Works seamlessly with L&D Leads, QA, and Operations to drive performance outcomes.
• Continuous Improvement Oriented – Uses feedback and metrics to refine content and delivery over time.

What's In It For You?

• 100% Remote Work – Work from anywhere in the Philippines
• Career Growth – Pathways into L&D Manager and beyond
• Competitive Pay – $7/hr + benefits as an independent contractor
• Strategic Impact – Influence how training drives client and company success
• Supportive Culture – Transparent, innovative, and people-first environment

If you're passionate about building learning experiences that drive real performance, we'd love to work with you