Sales Operations

Requirements

At least 2 year(s) of working experience in the related field is required for this position. Candidate must possess at least a Bachelor's/College Degree on Business Studies/Administration/Management. Junior Associate (1-4 yrs experience) specializing in Sales - Corporate / B2B or equivalent.

Responsibilities

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv, we don't just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what's possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level.

Why Vertiv?

High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward. Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it's about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture. Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you'll have the opportunity to expand your expertise and grow your career. A Place for Everyone: Our commitment to inclusion ensures that all employee's unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.
POSITION SUMMARY:

This position is responsible for enhancing the customer experience and relationships and provide Sales support by overseeing significant sales order volume (~50M) with resellers, national VAR's, direct end-users, and OEM accounts focused on E&I orders. The coordinator must maintain balance between corporate policy/procedures and customers' needs. It includes providing an exceptional level of customer service to all Vertiv Sales Representatives and Factory Direct Offices (FDOs).

JOB RESPONSIBILITIES:

Process all standard E&I orders from regional assignments. Processes after-invoice adjustments in a prompt manner to avoid unnecessary credit hold to customers. Processes Return Material Authorization in a prompt manner to avoid unnecessary credit hold to customers. Understands Bill of Materials and processes standard Configuration and auto-config on all product lines. Verifies completeness of orders by checking customer purchase order details, i.e. addresses, prices, quantities, part numbers, descriptions, etc. Handles specialized queries from customers. Investigates orders and provide solutions on AR-related disputes. Ensures Order-to-Cash processes are completed efficiently. Identifies customer needs through communication and probing. Creates solutions to customer problems. Provide sound recommendations to their queries. Provides resolution the first time. Assists customers in handling, servicing, follow-up, communication, and closure of issues. Completes workload on time. Monitors if transactions are processed in a timely manner. Implements error-proofing method to ensure all transactions done are accurately. Participates in conferences calls, meetings and discussions with customers. Adheres to shift schedules and attendance expectations to ensure consistent support to customers and a balanced workload for peers. Coordinates with other teams/support to complete the request of customers. Monitors team service level and assists in workload distribution. Conducts team/functional/business overview presentations during counterpart visits as required by team lead/supervisor. Handles specialized queries from customers. Investigates orders and provide solutions on AR-related disputes. Assists colleagues in answering general escalations from customers. Reviews Alice reports to monitor sales order progress, backlog, identify order delays, shipment holds, and contract and credit holds, and take necessary steps to notify customers. Records and submits periodic and/or quarterly transaction records, log sheets and/or trackers. Plans, executes, and manages own workload and projects in cooperation with line leaders. Assists in leading team meetings, huddles, and information cascades. Communicates with the team on best practices, lessons learned, process and product updates during team huddles/meetings. Manages team common mailboxes and delegates tasks to colleagues. Gathers data, analyses trend, generates and submits reports to line leaders with recommendations. Uses effective communication tools like flow charts, process flows, diagrams, etc. to effectively communicate products and processes, convey information, and respond to queries/requests coming from different levels. Responds to all order inquiries from Management, Manufacturing, Traffic, Material.

Additional Requirements

JOB QUALIFICATIONS:

Bachelor's Degree of any 4-year course 2-3 years' experience in Customer Service 2-3 years' experience with Vertiv Customer service environment Customer Focus Action Oriented High Attention to Detail Good communication Skills Able to prioritize and operate proactively. Amenable to work 5days on-site and night shift schedule.

Additional Info

Location: Mandaluyong City, National Capital Region (NCR). Full Time position(s) are available. Number of vacancies: 4.

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About Us

Vertiv brings together hardware, software, analytics and ongoing services to ensure its customers' vital applications run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Columbus, Ohio, USA, Vertiv employs around 20,000 people and does business in more than 130 countries. As industry experts and Architects of Continuity, we collaborate with our customers to envision and build future-ready infrastructures. We leverage our portfolio of hardware, software, analytics, and services, to ensure our customers' vital applications run continuously, perform optimally, and scale with business needs.

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