Sales Operations Coordinator

Schedule: Monday -Friday (7:00 AM - 4:00PM PHT)

Provide operational enablement for the sales team and support improved customer experience through the delivery of administrative support that ensures high document quality, efficient order entry & fulfilment, and the effective coordination of Voice of Customer (VOC) interactions for all sales-related issues.

What are we looking for?

• 2-3 years of experience in a Sales Support role
• Experience or background in the IT Services industry is preferred
• Experience using Service Now is highly advantageous
• Background in finance or contract management preferred
• Understands the importance of early escalation and the ability to identify divergence from expected outcomes
• Demonstrates the ability to take ownership of problems and see them through to satisfactory conclusions. 
• Exceptional Customer Satisfaction skills for internal & external customers.

What will you do?

• Demonstrate a clear understanding of contractual agreements and business rules.
• Ownership and tracking of contract to order entry through Service Now & ERP
• Manage all stakeholders relating to this process, including Sales, Shared Services, FXGS, PS, CAM, and COFO
• Check pricing meets Policy framework, request supporting information for NSPA (Non-Standard Pricing Agreement) submission, where applicable
• Accurate Data entry of BAU Orders
• Follow up with sales on any missing documentation or errors to be rectified
• Engage with Sales as any Customer issues arise
• Liaise with Sales / COFO / Installations / Client to ensure timely implementation and close of BAU Projects & Bulk orders
• Support Project leads to facilitate any changes in scope / MACD requirements (TS updates / OMT Liaison)
• Use Service Now Workflow System to identify the correct channel for resolution, forward information for issue resolution & follow through to completion
• Attempt to identify root cause of issues & provide updates to Sales Operations Team Leaders & Managers where consistent & recurring errors arise
• Monitor how individual Sales practices may impact the Customer experience & report to management for review
• Improve visibility to Sales on order progression
• Provide real-time updates on delivery and install timeframes, identify stock shortages as required

Join the awesome team and enjoy these benefits & perks:

• Hybrid
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client provides products and services of Healthcare (Medical Systems, Bio-CDMO, and LS Solutions), Electronics (Semiconductor Materials, Display Materials, and Other Electronics Materials), and Imaging (Consumer Imaging and Professional Imaging).

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Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.