Team Lead for Voice Support

2 days ago

Mandaluyong City, National Capital Region, Philippines ISTA Personnel Solutions Full time $4,000 - $6,000 per year

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you

Team Lead

  • Lead and mentor a team of billing specialists focused on authorizations and credentialing.

  • Provide training, coaching, and support to ensure team members are up to date on best practices, policies, and procedures.

  • Monitor team performance and provide feedback, ensuring high standards of accuracy and productivity.

  • Schedule and delegate daily tasks to ensure the timely processing of authorizations, credentialing, and claims.

  • Conduct regular team meetings to discuss challenges, workflow improvements, and best practices.

Appointment scheduling and adjustment

  • Handle incoming calls to book appointments based on the client's preferred schedule.
  • Make outbound calls to confirm scheduled appointments.
  • Manage customer inquiries and promptly address concerns.
  • Offer accurate and detailed information about our products and services to customers.
Requirements
  • 1 - 2 years of BPO experience in a Voice account
  • At least 6 months of Team lead / supervisory experience
  • Healthcare account experience is an Advantage
  • Excellent verbal and written English skills
  • Ability to multitask (taking calls and responding to emails)
  • Organized and keen to details
  • Willing to work in Shaw, Mandaluyong (Preferably residing near or within Mandaluyong)
  • Amenable working night shifts
Benefits

What can we offer you?

  • Competitive salary and benefits
  • Health Insurance with free dependents*
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills

Our commitment to you

  • Strong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all inclusive environment where everyone thrives

  • Team Lead for Voice Support

    3 weeks ago

    Mandaluyong City, National Capital Region, Philippines ISTA Personnel Solutions Full time

    ISTA Solutions, an outsourcing/offshoring company, is seeking an experienced Customer Service Representative to join our rapidly expanding team. As part of our team, you will work with highly skilled professionals who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we focus on long-term success and lifelong learning. We are looking...

  • Non Voice: Team Lead

    2 days ago

    Makati City, National Capital Region, Philippines Ascendion Full time ₱900,000 - ₱1,200,000 per year

    Job Details: Location: Ayala North Exchange MakatiSchedule: Early Morning Shift/Mid shift Work Set up: FULL ONSITEStart date: ASAP Qualifications:Must have 3 years of experience in a supervisory or team lead position within a customer service settingBackground in the same industry (Non-voice Team Lead), payments, or financial servicesExperience as a...

  • Senior Team Leader

    2 days ago

    Mandaluyong City, National Capital Region, Philippines Support Services Group Full time $40,000 - $60,000 per year

    Are you a seasoned leader with a passion for cultivating high-performance teams and ensuring client satisfaction? Support Services Group is actively seeking a Senior Team Leader to play a pivotal role in our retention account. If you excel in motivating and developing teams, have a background in Local Bank Collections, and possess exceptional communication...

  • Team Leader

    2 days ago

    Mandaluyong City, National Capital Region, Philippines Support Services Group Full time $40,000 - $80,000 per year

    Location: Mandaluyong CityAccount: Pioneer International Healthcare-Financial AccountWork Arrangement: 100% OnsiteAbout The RoleAs a Team Leader, you will play a crucial role in driving team success. Your responsibilities will include:Assessing, measuring, and enhancing the productivity performance of agents associated with client service delivery and...

  • IT Service Desk Team Lead

    2 days ago

    Mandaluyong City, National Capital Region, Philippines ACTIONLAB IT SERVICES PHIL. CORP. Full time ₱250,000 - ₱300,000 per year

    We are seeking a Service Desk Team Lead with strong customer service skills and a solid technical foundation to join our dynamic IT team. The ideal candidate will be responsible for providing first-level support to end-users through various communication channels, including email, phone, chat, and walk-ins.Key Responsibilities:Ticket Management:Create and...

  • Team Lead

    2 days ago

    Mandaluyong City, National Capital Region, Philippines Global Strategic Careers Full time $104,000 - $130,878 per year

    The Operations Team Lead is responsible for guiding and supporting a team of customer service or operations agents to achieve daily performance targets and meet client expectations. This role involves monitoring team adherence to processes and quality standards, providing real-time feedback, and fostering a positive and productive work environment. The Team...

  • Team Lead

    2 days ago

    Quezon City, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱500,000 - ₱1,000,000 per year

    Start: ASAP Type of Support: Voice Work Arrangement: Onsite Nature of the Account: Travel (Collections Outbound) Site Assignment: QC Manila Shift Schedule | Restdays: US Business hours Educational Requirement:College Graduate Undergraduate 2nd year completed Work Experience:Overall 2 years team lead experience, and 1 year collections supervisor...

  • Company Nurse Lead

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Support Services Group Full time

    Join our team as a Company Nurse Lead, where you'll oversee employee wellness programs, provide clinical leadership, and ensure compliance with workplace health policies. You'll manage clinic operations, implement quality healthcare initiatives, and lead a team dedicated to employee well-being.Key Responsibilities:Oversee clinic administration and wellness...

  • Team Lead

    5 days ago

    Mandaluyong City, National Capital Region, Philippines OpsWerks Full time

    Team Lead - People Business Partnership & Talent Acquisition Role: Team Lead - People Business Partnership & Talent Acquisition at OpsWerks Responsibilities Your Role: Support and collaborate with Team Owner in delivering PBP/TA strategies and goals Work side by side with Lead Recruiter for Technical roles in leading hiring strategies Collaborate with...

  • CS Team Lead

    2 days ago

    Quezon City, National Capital Region, Philippines GoTyme Bank Full time

    GoTyme Bank is seeking a CS Team Lead to oversee the customer service team, improve processes to enhance customer satisfaction, and support team members to perform effectively. The role involves driving performance, managing escalations, fostering a positive team culture, implementing solutions, and providing regular feedback and coaching to Personal Bankers...