Current jobs related to Service Desk Team Lead - Makati City, National Capital Region - First Datacorp
-
Service Desk Team Lead
5 days ago
Makati City, National Capital Region, Philippines H2 Software Consulting Services Inc. Full timeLead and manage a team of Service Desk Analysts across multiple shiftsDrive performance by monitoring KPIs, SLAs, and customer satisfaction metricsProvide coaching, mentoring, and performance evaluations for team membersManage escalations and coordinate with higher-level support teams as neededEnsure adherence to ITIL processes, company policies, and best...
-
Service Desk Engineer
7 days ago
Makati City, National Capital Region, Philippines EPS Staffing Service Group Inc Full timeWork Arrangement: Consultant Arrangement; Work Setup: Fully RemoteWork Schedule: Flexible work, including a 4-day work week (AEST time zone)Summary:Our client, a leading Microsoft consultancy and Managed Services Provider delivering outstanding cloud and infrastructure solutions to businesses and organisations across Australia, is seeking a Level 3 Microsoft...
-
IT Service Desk Team Lead
2 weeks ago
Mandaluyong City, National Capital Region, Philippines ConnectOS Full timeSchedule: Monday to Friday (6:00AM - 3:00PM PHT)What are we looking for?Skills Required: Demonstrated experience in leading a team of IT Service Desk and/or IT Operational department within a complex multi-location business.At least 2 years' experience in a service desk environment or call centre.Excellent customer services skillsExcellent technical and...
-
Service Desk-TEAM LEADER
2 weeks ago
Mandaluyong City, National Capital Region, Philippines Unisys Full timeLocation: City net, Mandaluyong (near MRT Shaw station)Work Arrangement: Fully On-Site and Shifting scheduleA Service Desk Team Leader oversees the daily operations of the IT help desk, ensuring efficient service delivery and high customer satisfaction.Key Responsibilities:Lead and supervise service desk staff, ensuring optimal performance and adherence to...
-
Service Desk Manager
2 weeks ago
Makati City, National Capital Region, Philippines Symphony Talent Full timeJOB SUMMARYThe Service Desk Manager is responsible for ensuring that committed service level agreements with both internal and external customers are met through the effective and proactive identification and remediation of technical issues.DUTIES AND RESPONSIBILITIESServe as a point of escalation for technical issues and alerts and ensures efficient...
-
Service Desk Officer
5 days ago
Makati City, National Capital Region, Philippines Conexus Staffing & Consultancy Solutions Full timeOur client, a well-established condotel, is looking for a Service Desk Officer / Front Desk to support daily front office operations and ensure excellent guest service.This role is suited for a customer-oriented professional with prior front desk or service desk experience in hospitality, strong communication skills, and the ability to work efficiently in an...
-
Service Desk Manager
1 week ago
Mandaluyong City, National Capital Region, Philippines ConnectOS Full timeSchedule: Monday to Friday (5:00AM - 2:00PM PHT)What are we looking for?The Service Desk Manager will possess a strong background in customer experience, ITIL, and an understanding of service management methodologies. In this crucial role, you will be instrumental in ensuring exceptional customer service, efficient incident resolution, and robust stakeholder...
-
Service Desk Supervisor
2 weeks ago
Mandaluyong City, National Capital Region, Philippines Unisys Full timeAbout the RoleSupervises and manages the team responsible for advising and assisting users in solving problems related to hardware, software and networks using available technology. Studies and analyzes user needs and Service Desk processes and performance. Implements and enforces policies and processes to ensure maximum uptime of all users to achieve the...
-
Service Desk Transformation Consultant
3 days ago
Quezon City, National Capital Region, Philippines TaskBridge Hub Full timePosition: Service Desk Transformation ConsultantLocation: Eastwood, Quezon CitySalary: 112K–140K (100K–130K base)Work Setup: HybridWork Shift: FlexibleRole Overview:The Service Desk Transformation Consultant will lead transformation initiatives for Service Desk operations, with a focus on automation, AI-driven solutions, and process optimization. The...
-
Service Desk Analyst II
5 days ago
Makati City, National Capital Region, Philippines H2 Software Consulting Services Inc. Full timeProvide advanced IT support and troubleshooting for end-usersHandle escalated incidents and service requests via phone, email, or ticketing systemMentor and support junior Service Desk AnalystsDocument issues, resolutions, and knowledge base articles accuratelyEnsure timely escalation to higher-level teams when requiredDeliver excellent customer service with...
Service Desk Team Lead
2 weeks ago
RESPONSIBILITIES:
- Supervise support teams to ensure SLA compliance and timely issue resolution
- Oversee daily operations of the Managed IT Support Services
- Coordinate and communicate effectively with the customer's IT Management Team
- Act as the escalation point for Team Supervisors
- Ensure adherence to all operational and contractual commitments
- Deliver performance reporting, data analysis, and metric-driven insights
- Implement and manage Talent Development, Quality Audits, and Training Programs
- Drive continuous improvement initiatives and process optimization
- Support PC inventory and asset management
- Facilitate communication around outages and emergency activities under the guidance of the customer's IT team
QUALIFICATIONS
- Proven experience in IT Service Desk or Managed IT Operations (at least 3 years)
- Strong leadership, communication, and escalation management skills
- Familiarity with SLA management, ticketing systems, and ITIL practices
- Experience in reporting, analysis, and service metrics
