Hub Agent Team Lead

8 hours ago

Pasay, National Capital Region, Philippines WPS Business Solutions Philippines Inc. Full time ₱1,500,000 - ₱2,500,000 per year

Job Title: Hub Agent Team Leader

Reports to: Hub Manager

Main responsibilities


• Assist Hub Agency Manager to implement and coordinate HUB agreements with customers to ensure

all appointments are handled without delay and monitor execution of port calls according to customer

expectations.


• Support the Hub Agency Manager in coaching, training and developing Hub employee.


• To ensure that all appointments are handled without delay and assigned to Operations.


• To monitor the execution of the port call and work closely with Operations to ensure that we meet the

customers' expectations.


• For Hub Agreements, actively follow up the relevant agents for operational and DA requirements.


• Responsible for performance assessment, coaching, training and development of Ships Agency in

Customer Services


• Provide ships agency support and advice to customers, Hub team and Sales.


• To assist and support the Ships Agency group on administrative, technical and commercial issues.


• To use customer specific information related to Ships Agency in order to pro-actively promote our

products and services to customers and engage actively in finding solutions to customer's challenges.


• Assist with conceptualising and pricing of Hub Agreements together with Sales.


• To register and maintain agency agreement information into the IT systems available.


• To report and take corrective action together with Key Account Manager or Sales Executive to ensure

sales budgets are achieved and contractual obligations are fulfilled.


• To ensure adherence related to regulatory issues pertaining to Ships Agency.


• To provide regular feedback on technical, service quality and commercial issues raised by customers to

the Ships Agency Manager, Hub Agency Manager, Global Hub Operations Manager and Global Hub

Director and Sales.


• To gather information required to help investigation and resolution in Final DA Settlement disputes.


• To follow up complaints/non-compliances through improvement/complaint system in place.


• To assist in arranging business reviews and prepare all analyses in advance, inclusive KPI reporting.

Main Qualifications


• Formal education in business administration or at least 5 years relevant work experience.


• Experience from ships agency operational work or other relevant shipping experience.


• Fluent English – both in writing and speaking.


• Ability to systematically work independently and in a team.


• Able to meet deadlines through good time management and allocation of priorities.


• Computer literate

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