Guest Services Coordinator

4 days ago

Manila, National Capital Region, Philippines S&T Properties Full time ₱250,000 - ₱500,000 per year

Job Title:
Guest Services Coordinator

Location:
Remote (Philippines-based preferred)

Work Schedule:
6:30 AM – 4:30 PM (PH time during Daylight Saving) / 7:30 AM – 5:30 PM (PH Standard Time)

About The Company:

S&T Properties is a full-service rental management company that maintains vacation properties across Canada. We manage the entire rental operation from setting up new units to communication, property maintenance, and marketing. We are a small but dedicated team of professionals committed to efficiency, optimization and integrity. Our company is dedicated to the growth and development of each employee, and consider ourselves to be a family who supports each other.

About the Job:

  • Manage booking communication through the different channels with all the guests.
  • Receive phone calls from guests to solve troubleshoot issues
  • Coordinate communication with the cleaning staff and assign tasks to them.
  • Report maintenance issues and follow up with the different contractors
  • Escalate solution cases through the different booking platforms and follow up with the case managers
  • Order supplies for the different properties
  • Update the property management database
  • List the new properties in the different booking platforms
  • Run reports on different metrics of the company (reviews, occupancy, etc.)
  • Coordinate different tasks for project management of new properties

What we are looking for:

  • Exceptional English - both written and spoken
  • Exceptional Customer Service skills
  • Ability to solve complex issues
  • Ability to handle stressful situations
  • Ability to understand new technology and adapt to fast-paced environments
  • Positive attitude and willingness to always learn
  • Hotel Experience is an asset

What we offer:

  • Competitive wages
  • Growth opportunities
  • Benefits after 6 months
  • Amazing team

*Only resumes or CV's in English will be reviewed.

  • Guest Services

    4 days ago

    Manila, National Capital Region, Philippines Private Advertiser Full time ₱250,000 - ₱450,000 per year

    About the Role We are looking for a Assistant & Guest Services Specialist for a Property management company Client of ours. As their Assistant & Guest Services Specialist, you will be the backbone of their operations, ensuring exceptional guest experiences while providing crucial administrative support to the direct manager. This is a task-driven role where...

  • Accounting in Guest Services

    4 days ago

    Manila, National Capital Region, Philippines Extenteam Inc. Full time ₱400,000 - ₱1,200,000 per year

    About the Role We are looking for a Assistant & Guest Services Specialist for a Property management company Client of ours. As their Assistant & Guest Services Specialist, you will be the backbone of their operations, ensuring exceptional guest experiences while providing crucial administrative support to the direct manager. This is a task-driven role...

  • Guest Services Bilingual

    7 days ago

    Manila, National Capital Region, Philippines Extenteam Inc. Full time ₱300,000 - ₱450,000 per year

    We are looking for a Guest Services Representative for a property management client of ours. You must be Bilingual (French and English) The candidates will be on the phone for both reservations and guest services. The primary duty will be guest services but You will be taking reservations as well so some background in this will be great.Duties:● Solving...

  • Guest Services Specialist

    7 days ago

    Manila, National Capital Region, Philippines Extenteam Inc. Full time ₱250,000 - ₱500,000 per year

    We are looking for Remote Guest Services Specialist for a Property management company Client of ours. This role involves handling inquiries, providing information, resolving issues, and ensuring a seamless communication experience for guests across multiple platforms. The ideal candidate will possess excellent communication skills, attention to detail, and...

  • Guest Services Associate

    4 days ago

    Manila, National Capital Region, Philippines Extenteam Inc. Full time ₱250,000 - ₱750,000 per year

    We are looking for Remote Guest Services Associate for a Property management company Client of ours. This role involves handling inquiries, providing information, resolving issues, and ensuring a seamless communication experience for guests across multiple platforms. The ideal candidate will possess excellent communication skills, attention to detail, and...

  • Assistant, Guest Services

    4 days ago

    Manila, National Capital Region, Philippines White & Case Full time $30,000 - $40,000 per year

    Assistant, Guest ServicesFirm SummaryWhite & Case is an elite global law firm serving leading companies, financial institutions, and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be.With lawyers and staff operating from more than...

  • Assistant, Guest Services

    3 days ago

    Manila, National Capital Region, Philippines White & Case LLP Full time ₱900,000 - ₱1,200,000 per year

    Firm SummaryWhite & Case is an elite global law firm serving leading companies, financial institutions, and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be.With lawyers and staff operating from more than 47 locations, working in...

  • Assistant, Guest Services

    3 days ago

    Manila, National Capital Region, Philippines White & Case Global Operations Center Manila Full time ₱1,000,000 - ₱2,500,000 per year

    Firm SummaryWhite & Case is an elite global law firm serving leading companies, financial institutions, and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be.With lawyers and staff operating from more than 47 locations, working in...

  • Guest Service Center Agent

    3 days ago

    Manila, National Capital Region, Philippines Shangri-La's Boracay Resort & Spa Full time ₱250,000 - ₱350,000 per year

    Shangri-La The Fort, ManilaShangri-La The Fort, Manila, located within Fort Bonifacio, the former military base and city centre.  With 60 storeys, comprising 576 hotel guestrooms, 97 hotel residences and 96 exclusive Horizon Homes, the building is destined to become a Manila landmark.  The new hotel will complement the company's five existing properties in...

  • Guest Service Agent

    4 days ago

    Manila, National Capital Region, Philippines Hotel Kimberly Full time ₱15,000 - ₱30,000 per year

    JOB DESCRIPTION:Reads and acknowledges all entries in the endorsement logbook at the start of each shift;Ensures that all registration cards of check-ins' are properly and accurately updated in the hotel system;Ensures that cash float is balanced and accounted for at the end of each shift;Ensures the accuracy of all financial transactions;Takes immediate...