Expense Management Specialist

2 hours ago

Makati City, National Capital Region, Philippines Royal Caribbean Group Full time

About the Company
: Royal Caribbean Group is committed to providing exceptional experiences at sea. Our mission is to deliver the best vacation experiences while fostering a culture of inclusivity and diversity.

About the Role
: This role provides expert-level management of costs related to Crew Acquisition Movement, owning end-to-end cost allocation, validation, and dispute resolution with vendors and crew members. It serves as the subject matter expert on crew movement expenses, policy interpretation, and system-driven cost processing, driving accuracy, efficiency, and controls across brands.

Responsibilities
:

  • Own the end-to-end review and validation of invoices from 200+ active vendors and crew expenses across all levels, ensuring accuracy and compliance.
  • Lead the timely and precise processing of vendor invoices and crew reimbursements; troubleshoot complex discrepancies and provide guidance to junior staff.
  • Analyze and validate costs for crew movement (hotel, transportation, meals, visa, medical, air, etc.) and ensure correct invoicing in all RCG systems; identify opportunities for cost savings and process improvements.
  • Ensure all costs are allocated to the proper General Ledger accounts; maintain accurate GL mapping and reconciliation.
  • Proactively communicate with vendors on complex invoice rejections to drive timely resolutions; manage exception handling and root-cause analysis.
  • Collaborate with ships fleetwide to mitigate expense issues, implement controls, and drive continuous improvement; escalate risks as needed.
  • Lead invoicing for Talent Acquisition, Crew Medical, and RCM teams; drive problem resolution and process optimization initiatives.
  • Oversee governance of team inboxes and email workflows (including personal RCG email accounts and shared inboxes) to ensure timely, professional responses and escalation as required.
  • Maintain current knowledge of SQM policies and related material; translate policy changes into practical procedures and provide training to teammates as needed.
  • Demonstrate advanced collaboration across functions to manage high-volume workloads, processing approximately 80K invoices per year and roughly 157K crew expenses per year for a total of over $100M annually, with a focus on accuracy and efficiency.
  • Support 24/7 global operations as needed, with flexibility to lead or participate in shifts to meet business requirements.
  • This Specialist role may include additional duties as assigned by management; a continuous improvement mindset is expected.

Qualifications
:

  • Bachelor's degree in business or Hotel Management field preferred.
  • Minimum of 2 years in the Travel or Cruise Line Industry preferred.
  • Accounting background is a plus.

Required Skills
:

  • Proficient in Microsoft Excel.
  • Detail oriented.
  • Is comfortable with multitasking.
  • Able to work well under pressure.

Preferred Skills
: None specified.

Pay range and compensation package
: We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions.

Equal Opportunity Statement
: Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon

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