
Quality Control Specialist – Case Evaluation
3 days ago
Job Title: Quality Control Specialist – Case Evaluation & Intake Auditor
Location: Philippines ( Onsite )
Department: Intake & Case Evaluation
Reports To: Intake Manager / Director of Operations
About the Role
We are looking for a detail-oriented Quality Control Specialist to join our team and ensure the accuracy, consistency, and compliance of our case evaluations and client intakes. You will play a key role in maintaining high operational standards for our California-based employment and workers' compensation law firm.
Key Responsibilities
- Audit recorded and written client intakes to ensure they follow company protocols, legal standards, and ethical guidelines.
- Verify accuracy and completeness of intake information, escalating red flags when needed.
- Ensure compliance with California labor laws, workers' compensation regulations, and firm policies.
- Identify errors or gaps, provide constructive feedback to intake and evaluation staff, and prepare weekly QA reports.
- Assist in onboarding and training of intake staff based on audit findings.
- Help improve intake processes, checklists, and training manuals to boost efficiency and reduce errors.
Qualifications
- Associate's or Bachelor's degree preferred; Legal Studies or Paralegal certification is a plus.
- Minimum 2 years' experience in legal intake, case evaluation, or quality control (law firm setting preferred).
- Knowledge of California employment and/or workers' compensation law is highly advantageous.
- Strong attention to detail and organizational skills.
- Excellent written and verbal communication skills.
- Proficient in Microsoft Office and case management software.
- Able to handle confidential information with discretion.
What We Offer
- Flexible work arrangements
- Competitive salary based on experience.
- HMO, dental, and vision benefits.
- Retirement plan with employer match.
- Training and professional development opportunities.
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