Customer Service Representatives

2 weeks ago

Tacloban City, Eastern Visayas, Philippines Virtual Staffing Solutions Full time $104,000 - $130,878 per year
Description

As a CSR you will play a role in the business world by acting as the primary point of contact of customers. The primary responsibilities involve ensuring customers are satisfied with the company's products or services, addressing issues, and resolving complaints.

Key Responsibilities
  • Answering phone calls, emails, or chat inquiries from customers
  • Providing product or service information, assisting with purchases, and helping customers navigate processes or systems
  • Handling customer complaints or problems, troubleshooting issues, and offering appropriate solutions
  • Escalating issues to higher management if necessary
Skills, Knowledge & Expertise

Communication Skills: Strong verbal and written communication skills

Problem-Solving Skills: The ability to think critically and resolve customer concerns quickly and effectively

Customer-Centric Attitude: A friendly, patient, and helpful demeanor. Maintain professionalism, even when dealing with frustrated or upset customers.

Active Listening: Listening carefully to customers to understand their needs and respond appropriately.

Multitasking: Ability to manage multiple customer interactions (via phone, chat, email) and tasks at once.

Computer Proficiency: Familiarity with customer service software, CRMs (Customer Relationship Management tools), and office software (such as MS Office or Google Workspace).

About Virtual Staffing Solutions

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

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