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Dispatcher

8 hours ago

Makati City, National Capital Region, Philippines Achieve Without Borders, Inc. (AWB) Full time

Company Overview:

AWB Networks is a premier IT value-added distributor specializing in wireless and wired internet solutions. Our extensive product portfolio features high-quality equipment designed to deliver robust connectivity solutions for both indoor and outdoor environments.

Role Summary

We are seeking a Dispatcher to play a vital role in ensuring the efficient and seamless operation of our organization. In this position, you will be responsible for coordinating and managing the scheduling and dispatching of resources, including vehicles, equipment, and personnel, while maintaining effective communication with drivers, field staff, and management.

Responsibilities:

  • Receive delivery requests and accurately record significant information.
  • Address problems and requests by transmitting information or providing appropriate solutions.
  • Receive and dispatch orders for products or deliveries.
  • Prioritize deliveries based on urgency and importance.
  • Use phone or computer systems to assign drivers, vehicles, or field units to appropriate locations.
  • Monitor driver routes and status to ensure efficient scheduling and prioritization.
  • Provide drivers with essential information regarding orders, traffic conditions, obstacles, and requirements.
  • Enter data into the system and maintain accurate logs and records of calls, activities, and other relevant information.
  • Develop and optimize delivery routes while maintaining communication with drivers throughout the day.
  • Collaborate with management to modify daily routes based on customer needs.
  • Act as a communication liaison by answering incoming calls from drivers on the road.
  • Build and maintain strong relationships with drivers and customers to minimize disruptions caused by last-minute schedule changes.
  • Monitor sudden route changes or road construction issues and work with drivers to establish new routes for timely deliveries.
  • Perform other duties and responsibilities as assigned by management.

Qualifications

  • At least 3 years of experience as a Dispatcher or in a related role.
  • Proven track record in dispatch operations or a similar position.
  • Proficient in using MS Office and G Suite applications.
  • Strong typing skills with extensive experience in data entry.
  • Familiarity with procedures and protocols for emergency situations.
  • Excellent organizational and multitasking abilities.
  • High attention to detail and accuracy.
  • Strong judgment and critical thinking skills for decision-making under pressure.

What's in it for you?

  • Competitive salary package.
  • Comprehensive health insurance coverage.
  • Exciting company events and team-building activities.
  • Free meals for employees.
  • Opportunity for promotion to a regular/full-time position.

Job Type: Full-time

Benefits:

  • Company events
  • Employee discount
  • Health insurance
  • Paid training
  • Staff meals provided

Application Question(s):

  • To complete your application please fill out this form:

Note: Non-compliance with the form will not be entertained.

Work Location: In person