Senior IT Operations Analyst

3 weeks ago


Makati, Philippines HRTX Full time

Job Responsibilities: Handles all projects/enhancement of other service desk (Support Service Desk)Handles different tasks related to IT governance and complianceSupports the operation of ticket dispatching and chat supportSupervises IT Service Management AssistantsManagement and Administration of ManageEngine Service Desk Qualifications: Preferably knowledgeable in any ticketing system (ManageEngine, Service Now) platformKnowledgeable in ManageEngine Service Desk PlusWith knowledge in key technologies (e.g. Microsoft 365)Preferably ITIL certifiedPreferably Certified Business Analysis Professional (CBAP) G



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