
Global Oracle Knowledge Centre
1 day ago
Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.
We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world's most complex challenges and deliver more impact together.
Role description:
The Global Oracle Knowledge Centre DtR Business Associate will work closely with the GOKC DtR Manager and other GOKC team members to:
- Provide support to DtR users in way of working with Enterprise tools.
- Assist with training on new functionality.
- Create and maintain content of Wiki.
- Participate in Quarterly and monthly Sprint testing.
- Assist in promoting consistent way of working in Deliver to Results phase.
- Track compliance with DtR process and assist with implementation of continuous improvement programs.
Role accountabilities:
Support and Training
- Supports Business users with a broad spectrum of experience to resolve issues pertaining to Oracle and associated Enterprise Applications Primary contact with SKU for investigation and resolution of Oracle help desk inquiries.
- Assist with triaging AW help desk inquiries to respond within 24 hours with solutions or escalation of AW Business user problems to proper Subject Matter experts for resolution of issues.
- Escalate Oracle Applications Issues to Sr. DtR Business Associate or DtR Manager when resolution is not easily apparent.
- Create and maintain Wiki articles.
- Assist in increasing data quality through analysis and support to correct data which does not comply with business process requirements.
- Performs Oracle quarterly upgrade testing and monthly Sprint testing.
Stakeholder Engagement
- Stakeholder engagement: Collaborate with key users in the business to build an understanding of common user frustrations / areas of error in order to make suggestions for continuous improvement changes.
- Knowledge sharing: Active support to work across Country and BA boundaries.
- Continuous Improvement and Innovation: Passing on business change requests and reporting user issues to identify need for improvements.
Testing
- Participate in user acceptance testing of quarterly Oracle updates, monthly Sprints and Continuous improvement items.
Key shared accountabilities
- Support: engage with users to fix problems and provide 'how to' guidance
- Training Material: Assist with development of guidance and training material provided to OEA team and creation of Wiki articles
- Training Delivery: Assist with development of demos to support 'BAU' activities and use of new features.
- Identify issues during UAT and provide feedback.
- Act as a product advocate, championing it with end users and/ or internal stakeholders.
- Engage with user groups to deliver new functionality.
- Support the product strategy set out by Business Process Owner.
- Product advocate with end users
Qualifications & Experience:
- The candidate should have 2-4years of broad-spectrum Oracle experience in Project processes through hands on performance/support of business functions
- Flexible and collaborative attitude and willingness to share knowledge.
- Creative approach to problem solving.
- Strong interpersonal skills to interact with a wide spectrum of business users across multiple workstreams.
- Enthusiastic, positive, committed, and driven attitude
- Ability to listen carefully and support business user with a professional and positive attitude.
- Understanding of Oracle DtR functionality, Collaboration Hub and some understanding of Oracle Sales Cloud
- Talented in constructing guidance materials.
Why Arcadis?
We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It's why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.
You'll do meaningful work, and no matter what role, you'll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.
Together, we can create a lasting legacy.
Join Arcadis. Create a Legacy.
Our Commitment to Equality, Diversity, Inclusion & Belonging
We want you to be able to bring your best self to work every day, which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people.
-
Student / Intern
3 days ago
Makati City, National Capital Region, Philippines Oracle Full time $50,000 - $100,000 per yearThis job code is utilized for the majority of our temporary hires. The individual is performing hourly job duties as defined under the Fair Labor Standards Act.As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector—and continue to thrive after 40+...
-
Delivery Centre Leader
3 days ago
Makati City, National Capital Region, Philippines Risewave Consulting, Inc. Full time ₱2,000,000 - ₱2,500,000 per yearRole Summary:The Delivery Centre Leader for Philippines will be responsible for leading and managing the Centre's operations in alignment with global strategies. The role includes overseeing delivery excellence, talent development, stakeholder engagement, and operational continuity while ensuring compliance with company quality, risk, and governance...
-
Director, Delivery Centre
3 days ago
Makati City, National Capital Region, Philippines Risewave Consulting, Inc. Full time ₱3,500,000 - ₱6,000,000 per yearRole Summary:The Delivery Centre Leader will be responsible for leading and managing the Centre's operations in alignment with the company's global strategies. The role includes overseeing delivery excellence, talent development, stakeholder engagement, and operational continuity while ensuring compliance with quality, risk, and governance standards.Key...
-
Oracle Director
3 days ago
Makati City, National Capital Region, Philippines John Clements Consultants, Inc. Full time $90,000 - $120,000 per yearJob Summary:The Delivery Lead will oversee Oracle Practice operations at the company's delivery centers, ensuring successful delivery of Oracle projects and services. The role requires strong leadership, extensive Oracle product knowledge, and experience managing large, multidisciplinary teams and complex projects.Key Responsibilities:Provide delivery...
-
Oracle Database Administrator
3 days ago
Makati City, National Capital Region, Philippines Tecfinics Full time ₱900,000 - ₱1,200,000 per yearAbout the RoleWe are building our team in the Philippines and are looking for an Oracle Database Administrator to support mission-critical banking and financial services projects. As part of our consulting team, you will ensure the stability, security, and performance of Oracle databases that underpin Avaloq and related systems. This is a hands-on role that...
-
Oracle Functional Consultant
3 days ago
Makati City, National Capital Region, Philippines R.G. Manabat & Co. Full time ₱1,200,000 - ₱2,400,000 per yearRoles and responsibilitiesGather business requirements, perform gap analysis, and provide solutions to meet business needs.Configure and implement Oracle Fusion HCM modules including Global Human Resources, Talent Management, Workforce Rewards, Workforce Management, and HR Help Desk.Assist with troubleshooting, problem resolution, and continuous improvement...
-
Oracle Functional Financial Analyst
3 days ago
Makati City, National Capital Region, Philippines Skillsbay Limited Full time ₱900,000 - ₱1,200,000 per yearWe are seeking an experienced Oracle Functional Analyst to join a fast-paced Corporate Functions Technology team supporting global stakeholders in a leading financial services environment. Reporting to the Oracle EBS Support Manager, you will provide expert day-to-day functional support and assist with project initiatives across Finance, Operations,...
-
Oracle Delivery Lead
3 days ago
Makati City, National Capital Region, Philippines TASQ Full time ₱2,000,000 - ₱2,500,000 per yearOracle Delivery LeadJob Summary:We are looking for an experienced Oracle Delivery Lead to manage the successful delivery of Oracle-based projects across our global delivery centers. This role demands deep Oracle expertise, strong leadership, and a proven ability to manage large teams and complex programs.Key Responsibilities:Lead delivery operations for the...
-
Oracle Technical Developer
4 weeks ago
Makati City, National Capital Region, Philippines R.G. Manabat & Co. Full timeRoles and responsibilitiesProvide Delivery Oversight across KDN Delivery centers for Oracle Practice, ensuring high-quality service delivery and client satisfaction.Supervise a multidisciplinary team of Oracle experts, including developers, consultants, analysts, and support staff.Build a strong team environment, fostering collaboration, innovation, and...
-
Oracle Technical Developer
4 weeks ago
Makati City, National Capital Region, Philippines R.G. Manabat & Co. Full timeRoles and responsibilities Provide Delivery Oversight across KDN Delivery centers for Oracle Practice, ensuring high-quality service delivery and client satisfaction. Supervise a multidisciplinary team of Oracle experts, including developers, consultants, analysts, and support staff. Build a strong team environment, fostering collaboration, innovation,...