Business Intelligence

Transcom is looking for talented individuals like you to join our awesome team Be the next Business Intelligence & Reporting Supervisor for our Transcom Pasig site.

Join our Transcom Family as a Business Intelligence & Reporting Supervisor

The BI&R Supervisor is responsible for supporting the day-to-day reports processing of the Reports Analyst/s. Timeliness of delivery, accuracy and integrity of published reports are key metrics to be observed by this role, alongside mentoring and performance management of Reports Analysts. This role is also expected to participate

on reporting projects, build or develop dashboard for operations, and educate the users on the use and navigation of published reports.

Essential Duties and Responsibilities:

Reporting & Analysis

Maintenance of all external, internal and ad hoc reports as required – Daily / Weekly / Monthly

Creating all reports and initial analysis of variance;

Verify the accuracy of sources and formulae;

Verify reports in terms of plausibility;

Consolidate information into a manageable format;

Continuously monitors the accuracy and integrity of all data that is published in any report.

Provide the business the analytics needed to improve operational performance

Reports Portfolio Management

• Maintains consistent communication to enhance the support experience.
• Consistently demonstrates sound judgement.
• Provide input to business requirements and functional specifications for the design and implementation of solution.
• Design standard suite of reports/dashboards that will equip the organization with access to timely data and business insights which will help them make faster and more accurate decisions.
• Continuously review the design and content of existing suite of reports to ensure they stay contemporary.
• Work with BI Production team to deliver newly designed reports/dashboards, through proper hand-over with comprehensive work instructions and training.
• Register new reports in the reports master list.
• Conduct semi-annual clean-up of existing report portfolio. Discontinue reports that are no longer used by the business and update the reports master list.

Process Management & Support

• Ensure proper configuration management and change controls are implemented for your sphere of influence.
• Provide support as required to ensure the availability and performance of developed reports and dashboards for both external and internal users.
• Provide technical assistance to his audience/s.
• Alerts managers, as appropriate, when issues arise.
• Assists in implementing and maintaining operational processes to ensure compliance to Company policies, legal requirements and regulatory mandates.
• Manage a group of Reports Analysts and/or Senior Reports Analysts assigned to work on various campaigns
• Guide, mentor and train Reports Analysts and/or Senior Reports Analysts.
• Partnered with leadership to drive employee engagement strategies, ensuring a cohesive and motivated team environment

What we are looking for:

To be successful in this role you must…

Educational Background:

• Preferably college graduate of a technical or business course and from a reputable institution.

Required Qualifications:

• Minimum of 5 years of Contact Center experience.

• At least 3 years related experience in BPO reporting.

• Had prior experience managing a small group of Reports Analysts.

• Proficiency with Google Suite applications.

• Expert on using MS Excel, VBA Macro and charting principles.

• Performance tuning experience related to reporting queries required.

• Excellent interpersonal (verbal and written) communication skills are required to support working in project environments that includes internal, external and customer teams.

• Requires strong analytical, conceptual and problem-solving abilities.

• Ability to manage multiple priorities, and assess and adjust quickly to changing priorities.

• Requires leadership qualities to mentor junior members of the team.

What's in it for YOU

Driven by our "Malasakit" culture, we make certain that our team members are well-cared for. Hence we are proving these employee benefits, which you'll be able to utilize once you join our team

• Day 1 HMO
• Meal & Transportation Allowance
• Rice Subsidy
• Clothing Allowance
• 24/7 Teleconsult
• Free Psychologist Consultation
• In-house & Online Pharmacy
• Scholarship Program
• Retirement Fund
• Free Meal & Medicine (through Transcom's Tap Card Rewards)
• Loyalty Incentives
• Accidental & Life Insurance
• Free Shuttle Service

What Life at Transcom is like

At Transcom, we're relentlessly committed to our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That's just how we are at Transcom. Here we care, and root for each other. You're included, just as you are, from day one. And with the right mindset, there's no end to how far we can go together.

We are highly driven by our "Malasakit" culture. Transcom, in its very core, is all about an inclusive team that is focused on people. It all comes down to setting the bar for dignity, equality, and respect. It means that each one takes part in proactively shaping, cultivating, and building the company we want to work and live in. This is why genuine concern is so vital to us.