L&D Specialist

3 days ago

San Juan, National Capital Region, Philippines The businesses of Merck KGaA, Darmstadt, Germany Full time

This role is responsible for providing coordination, organization and administration of learning and development activities within the organization. He/she will deliver learning and development support in accordance with agreed KPIs and SLAs.

Your Role:

  • Deliver efficient, accurate, timely administration services as per agreed KPIs and SLAs
  • Track and measure service delivery as agreed with the Shared Services Leadership Team against KPIs and SLAs
  • Actively work to achieve the agreed upon identified performance objectives in alignment with the Shared Services Leadership Team.
  • Seek opportunities for continuous improvement and provide constructive feedback
  • Work with the Shared Services Leadership Team to meet agreed training and development goals
  • Assess if customer requirements are being met effectively
  • Demonstrate flexibility and adaptability to varying shift or work schedule requirements and operation hours in-order to fulfil real time business requirements
  • Understanding and compliance of confidentiality requirements to perform HR activities due to the sensitive nature of the work
  • Ensure that all HR personnel data and sensitive information are kept confidential

Who You Are:

  • Candidate must possess at least a Bachelor's/College Degree in Human Resource Management, Psychology, Behavioral Science, Social Sciences, Business Administration or any equivalent degree.
  • Preferably 3 to 5 Years minimum professional experience specializing in LMS systems and reporting
  • Understanding and experience in the use of Case Management systems and tools (i.e. Service Now, Neocase, etc.). 
  • Adequate experience in using MS Office applications.
  • Experience in working in a multi-cultural environment.
  • Applicants must be willing to work in Taguig City and open for flexible working schedule.

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