Call Center Team Leader

Job Title:Senior Supervisor – Healthcare Account (Call Center/BPO)Work Setup:OnsiteSchedule:Night ShiftEmployment Type:Full-timeAbout the Role:We are looking for an experiencedSenior Supervisorto lead a high-performing healthcare support team in a call center/BPO environment. The ideal candidate has a solid background in healthcare account management,...

Location: Makati, ValeroReports to: Director, Contact Center Operations (US-Based)Position Overview:We are looking for a results-oriented and experienced Team Leader to manage a team of U.S.-based Healthcare Customer Service Representatives (CSR II) . This role is ideal for a people-first leader who is passionate about service excellence, performance...

JOB SUMMARY:The Call Center Team Lead shall oversee the section in ensuring the efficiency of the Customer Success Specialists in handling all social media inquiries, and telephone inquiries and converting the acceptable number of inquiries into actual bookings and shows.JOB DESCRIPTION:Spearheaded the telemarketing function of the Call Center Section in...

Welcome to One Call Solutions, a premier in-house contact center strategically located in the heart of Davao City. We are founded on the principle that exceptional client outcomes are a direct result of a supported, dedicated, and empowered team. As an "in-house" company, we operate as the dedicated, internal customer and operational support team for our...

Leads the team that provides customer support to clients ensuring productive and quality workbased on set standards. Also handles the team's product knowledge, quality, and effectivenessto ensure that the team meets the company's and campaign's goals and objectives.EDUCATION and EXPERIENCE:• Graduate of any 4–5-year course• Preferably with 3 years...

Position SummaryThe Call Center Supervisor will be directly responsible for overseeing day-to-day call center operations, with a specific emphasis on revamping and driving the Quality Assurance (QA) program. This role requires a hands-on leader who will serve as a Subject Matter Expert (SME), conduct and track QA audits, provide consistent coaching, and...

Job Title: Call Center Supervisor - With Existing Team of AgentsJob Type: Independent ContractorCompany Overview:Transimex Global is a leading Freight Brokerage company with 30 years of experience dedicated to providing exceptional service and innovative logistics solutions to our customers.We are currently seeking a motivated and experienced Call Center...

Job Summary:As the Team Leader of our in-house call center operations supporting our hospital client, you will play a crucial role in ensuring the smooth and efficient functioning of our team. You will lead a team of customer service representatives across various shifts to provide excellent support to patients, caregivers, and hospital staff. The ideal...

The Senior Team Lead is responsible for managing and optimizing day-to-day operations in a BPO/Managed Services environment. This role involves overseeing team leads and agents, ensuring SLAs and KPIs are consistently met, and driving process and performance improvements. The ideal candidate brings strong leadership, client facing experience, and preferably...

About The RoleAs aTeam Leader (Contact Center), you will be directly supervising and accountable for the overall quality of Better Banking Specialists assigned under your team. You will also be responsible for supporting The Center's objective of providing quality service to customers particularly through a robust and effective inbound customer service &...