Lean Digital Transformation – Senior Manager

Ready to shape the future of work?

At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation,our teams implementdata, technology, and AI to create tomorrow, today. Get to know us at  and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Senior Manager, Lean Digital Transformation

Process Excellence role that would drive business value for client and foster problem-solving and innovative mindset.

Responsibilities

• A Lean Six Sigma Black Belt in Genpact is responsible for managing and executing Improvement & High Impact Projects through usage of Six Sigma, Lean and other methodologies.
• The role would be responsible for the effective delivery of the projects to support change Management, Program initiative across the organization.
• Process Improvement: Lead and facilitate the application of Six Sigma methodologies and tools to identify, prioritize, and implement process improvements within an organization.
• Project Management: Manage end-to-end Six Sigma projects, including defining project scopes, goals, deliverables, resources, and timelines. Ensure successful completion of projects on schedule.
• Data Analysis: Utilize statistical analysis and data-driven approaches to identify root causes of issues, analyze trends, and make data-driven recommendations for process enhancements.
• Build Process Excellence and Digital culture in the team.
• Drive productivity and process improvement projects aligned with business initiatives.

Qualifications we seek in you

Minimum Qualifications

• Six Sigma Green Belt / Black Belt Certified
• Has worked in a BPO set-up / call center environment
• Practical experience in Process Improvement Methodologies [Lean, Six Sigma and/or Processes Re-engineering, Change Management and Preferred Digital Knowledge] or digital deployment – Application & Execution
• Project Management Skills
• Effective communicator and can relate well with all levels in the organization
• Problem solving skills and innovative mindset to solve business challenges

Preferred Qualifications/ Skills

• Six Sigma Green Belt / Black Belt Certified
• Well-versed on data analysis / statistical testing
• Previous experience supporting hardware and software products for enterprise customers
• Familiarity with basic e-commerce and billing workflows

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

• Make an impact – Drive change for global enterprises and solve business challenges that matter

• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex|age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.