Store Manager
20 hours ago
The Store Manager ensures that all team members understand their roles, executes brand directions, and maintains a high level of customer satisfaction.The role requires a strategic approach to integrating various departments such as marketing, merchandising, operations, and visual merchandising to achieve business objectives.
Sales and Business Objectives:
- Focus on achieving store sales targets and business growth.
- Plan and set sales targets for each floor and brand, cascading numbers to store supervisors.
- Spot and close partnerships within the group
- Analyze inventory against sales targets and request merchandise as needed.
- Report sales performance and analyze factors affecting sales periods.
- Integrate marketing, merchandising, operations, and visual merchandising strategies into a cohesive effort.
- Set timelines and milestones for timely execution of deliverables.
Operational Efficiency:
- Implement expense control measures and develop utility schedules.
- Provide optimum manpower schedules to minimize overtime.
- Prioritize essential repairs and maintenance.
- Review and approve manpower plotting and scheduling.
- Coordinate with SBU ops and VM for store-specific visual merchandising directions.
Policy Implementation and Compliance:
- Implement all brand policies, procedures, guidelines, and promotions.
- Monitor quality of implementation and document progress.
- Ensure staff compliance and alignment with brand standards.
Inventory Management:
- Monitor store inventory levels to maintain healthy stock levels.
- Ensure physical and virtual inventory tally at all times.- Execute policies on inventory variances and losses, ensuring follow-through actions.
Performance Monitoring:
- Monitor daily reports for sales performance and inventory levels.
- Conduct and discuss store checklists with staff for consistent understanding and implementation.
Customer Service:
- - Address customer needs and ensure a high level of customer satisfaction at all times.
Leadership and Support:
- Oversee and guide all departments and personnel in operational and sales activities.
- Ensure that staff are fully supported with training, information, and performance understanding.
Job Qualifications
- Graduate of a Bachelor's Degree
- Proven experience in retail management, preferably in a supervisory or managerial role.
- Strong understanding of sales performance metrics and inventory management.
- Excellent leadership, organizational, and communication skills.
- Strong problem-solving skills and the ability to handle customer service issues effectively.
- Ability to work in a fast-paced environment and manage multiple priorities.
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