Quality Assurance Analyst

2 hours ago

Cagayan de Oro, Northern Mindanao, Philippines Ubiquity Full time ₱225,000 - ₱540,000 per year

Quality Assurance Specialist (QA) is responsible for assessing the quality of the performance of our

call center associates who deal with our existing and potential customers. The QA will monitor inbound

and outbound call and potential emails or chat responses (as needs rise within the company) to assess

associates demeanor, technical accuracy, customer service performance, and conformity to company

policies and procedures. This individual will assist in developing, creating and implementing call center

quality processes and procedures; as well as making recommendation for enhancements to training

materials as needed to enhance the overall customer's experience. This individual will also work closely

with training and operations to provide support when needed.

Specific Tasks:

  • Participates in design of call monitoring formats and quality standards.
  • Performs call monitoring and provides trend data to the site management team.
  • Uses a quality monitoring data management system to compile and track performance at team and individual level.
  • Performs monitors of call, chat and email responses, depending on program needs.
  • Participates in customer and client listening programs to identify customer needs and expectations.
  • Provides actionable data to various internal support groups as needed.
  • Coordinates and facilitates call calibration sessions for internal call center staff as well as external client calibrations.
  • Provides feedback to call center team leaders and managers.
  • Provides support to operations and training teams as needed through refreshers, phone time, review of escalations, etc.
  • Elaborates and participates in weekly, monthly and quarterly business reviews to review performance.
  • Perform other duties as assigned.

Knowledge, Skill Set & Qualifications Required

  • 2-3 years Call Center Experience
  • 1-2 years Quality Analyst Experience a plus
  • Bachelor Degree a plus
  • Excellent verbal, written and interpersonal communication skills;
  • Outstanding customer service skills and dedication to providing exceptional customer care;
  • Must be self-motivator and self-starter;
  • Focus on quality and customer service;
  • Exceptional listening and analytical skills;
  • Solid time management skills;
  • Must be able to effectively deal with people at all levels inside and outside of the Company;
  • Creative ability & writing proficiency;
  • Ability to multitask and successfully operate in a fast paced, team environment;
  • Must adapt well to change and successfully set and adjust priorities as needed;
  • Must be proficient with Microsoft Office (intermediate Word, basic Excel)
  • Must be amenable to work onsite in Cagayan De Oro

z4r9cIuq4x

  • Quality Assurance Analyst

    1 hour ago

    Cagayan de Oro, Northern Mindanao, Philippines Ubiquity Global Services Full time ₱800,000 - ₱1,200,000 per year

    Quality Assurance Specialist (QA) is responsible for assessing the quality of the performance of ourcall center associates who deal with our existing and potential customers. The QA will monitor inboundand outbound call and potential emails or chat responses (as needs rise within the company) to assessassociates demeanor, technical accuracy, customer service...

  • Quality Assurance Specialist

    1 week ago

    Cagayan de Oro, Northern Mindanao, Philippines BITE ME UP CDO FOOD CORP. Full time ₱400,000 - ₱800,000 per year

    JOB SUMMARYThe Quality Assurance Specialist is responsible for ensuring timely and effective implementation of all company's policies, procedures, and activities involved in assuring the quality and the control of manufactured products. Maintains close working relationships with other department managers and supervisory personnel in order to meet and...

  • Quality Control and Assurance Engineer

    5 minutes ago

    Cagayan de Oro, Northern Mindanao, Philippines CARK Corporation Full time ₱120,000 - ₱180,000 per year

    Job Summary: We are seeking a detail-oriented and experienced Quality Assurance/Control Engineer to join our batching plant team. The successful candidate will ensure the production of high-quality concrete products by implementing and monitoring quality assurance and control processes, maintaining compliance with industry standards, and driving continuous...

  • quality assurance engineer- batching plant

    1 week ago

    Cagayan de Oro, Northern Mindanao, Philippines CARK Corporation Full time ₱250,000 - ₱300,000 per year

    About the RoleCARK Corporation is looking for a highly motivated and detail-oriented Quality Assurance/Quality Control (QA/QC) Engineer to join our team. The QA/QC Engineer will be responsible for maintaining product quality and compliance across our Batching and Crushing Plant operations. This role ensures that all concrete products meet the required...

  • Quality Assurance Manager

    2 weeks ago

    Cagayan de Oro, Northern Mindanao, Philippines Bounty Fresh Food, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    Duties and Responsibilities:Ensure that the established quality objectives are achieved.Checking of finished feeds particle size (mash & crumble form) fines, PDI of finished feeds, retrievals, coco-oil andother raw materials used for feeds production.Evaluation of incoming raw materials and finished products using the required testing methods.Ensure that the...

  • laboratory analyst

    1 hour ago

    Cagayan de Oro, Northern Mindanao, Philippines GAMA FOODS CORPORATION Full time ₱250,000 - ₱500,000 per year

    Position: Laboratory AnalystLocation: Baloy, Tablon, Cagayan de OroEmployment Type: Full TimeJob SummaryWe are seeking a Laboratory Analyst to support the company's testing and quality monitoring activities. This role ensures accuracy in laboratory analysis, reliability in results, and compliance with safety standards to support production decisions and...

  • Purchasing Analyst

    2 weeks ago

    Cagayan de Oro, Northern Mindanao, Philippines BITE ME UP CDO FOOD CORP. Full time ₱400,000 - ₱800,000 per year

    Job SummaryThe Purchasing Analyst at Bite Me Up CDO Food Corporation plays a critical role in supporting procurement activities by analyzing purchasing trends, evaluating supplier performance, and ensuring timely and cost-effective procurement of ingredients, packaging materials, and other supplies essential for food production. The position ensures that all...

  • Senior Accounting Analyst

    11 minutes ago

    Cagayan de Oro, Northern Mindanao, Philippines Ubiquity Full time ₱900,000 - ₱1,200,000 per year

    Responsibilities/Duties:Assist in preparing month and quarter-end financial closing in accordance with Generally Accepted AccountingPrinciples, including preparing journal entries, balance sheet reconciliations, and financial statementsEnsure the timely reporting of all monthly financial informationManage own workflow, asking for assistance when necessary,...

  • Senior Accounting Analyst

    40 minutes ago

    Cagayan de Oro, Northern Mindanao, Philippines Ubiquity Global Services Full time ₱1 - ₱2 per year

    Responsibilities/Duties:Assist in preparing month and quarter-end financial closing in accordance with Generally Accepted AccountingPrinciples, including preparing journal entries, balance sheet reconciliations, and financial statementsEnsure the timely reporting of all monthly financial informationManage own workflow, asking for assistance when necessary,...

  • Research & Development Technician

    2 weeks ago

    Cagayan de Oro, Northern Mindanao, Philippines BITE ME UP CDO FOOD CORP. Full time ₱300,000 - ₱450,000 per year

    Job Summary:The R&D Technician supports product development initiatives by assisting in the formulation, testing, documentation, and improvement of bakery and food products. The technician works closely with the R&D Officer, Quality Assurance, and Production teams to ensure that new and improved products meet quality, safety, and production standards. This...