FM Helpdesk Sr Analyst

FM Helpdesk Sr Analyst

247039

10-Nov-2025

Corporate Segment

Full-time

Customer Service

Makati City - National Capital Region - Philippines

Job Description

The Lead CMMS Administrator is responsible for platform support in general database system management which includes data/equipment or asset setup, changes, and deactivation. It is in-charge of building of asset inventory, work planning, job plans, change requests and overall data engineering within the CMMS software. This resource trains, upskills team members, both new-hire and tenured, on CMMS use, navigation, latest system development, and configuration; maintenance of parts/asset data accuracy and rolling out standard workflows for work requests, preventive maintenance programs, project requests, and inspections, etc.

Core Responsibilities

• Data Management on new and existing data/assets or equipment inclusive of user setup, changes and/or deactivation; Maintaining and monitoring of user groups (via Global Change Tool)
• General Database system maintenance e.g., GL Updates; Manage Escalation Module, On-Call Tech updates, Vendor site records and other Business Rules
• Defining/Adding Equipment to PM Plans and Schedules to support overall accuracy within global asset repository

• Extensive Knowledge on Expanded scope such as but not limited to:

• Work Order Management (Reactive, Preventive and Statutory)

• Technical support on user and client CMMS interface

• Reporting & Analytics related to data and performance established as KPI

• Primary responsible in CMMS administration trainings – should accurately represent excellence during hands on and technical rehearsals. Should provide input on user management rehearsal tests after evaluation for accuracy and sustainability; Guide other team members on projects/accounts to ensure meeting client's expectations

• Ownership of defined site / cluster WO management
• Interface with FM's /  Contract Support  and engineering teams
• SAM review and updates and Site asset list reviews

• Technical support on CMMS uploads, configuration as part of scope and access provisioning such as but not limited to:

• Physical and non-physical assets

• SAP Inputs (where applicable)
• Alignment with site / cluster Planner / Scheduler
• Preparation of 'Additional Work' quotations
• Co-solution proposals with Regional Ops Directors and Asset Life Cycle team
• Supplier dispatch matrix updates
• Asset uploads
• SI7 to SAP uploads
• Supply Chain partner bulk uploads
• WO bulk closers
• 52 Week planner uploads
• SI7 user admin support
• SI7/CMMS training
• Level 2 SI7/CMMS support

Operational and Administrative

• Complete any requests from the GWK and Account leadership as required;
• Participate in the business unit initiatives and activities;
• Analyze, review, and manage utilization and capacity of the team and its members;
• Conduct monthly quality audit review and coaching sessions with the team members; and
• Comply to monthly reporting requirements and activities of the business unit functions in a timely and accurate manner.

People Management

• Recruit, induct, manage, motivate, and develop the team;
• Review and advise on resourcing gaps;
• Build, lead, and motivate a diverse and effective team;
• Empower team members to take responsibility and accountability;
• Carry out structured appraisals and ensure personal development plans are in place and include succession plans;
• Supervise and review performance of individuals in the team; and
• Convey messages and ideas clearly and openly. Involve people and influence decisions.

Communication and Relationships

• Develop and maintain strong relationships with key stakeholders - work collaboratively with the CMMS team, in country FM teams, and Client;
• Account issues and solutions are identified promptly, communicated to the appropriate level and resolution managed through the monthly business review process; and
• Communicate best practice and key business messages.

Qualifications

1. Bachelor's degree (BA/BS) from 4-year college or university required
2. Experience of 3 to 5 years in CMMS admin and leadership role in Shared Services Center, Corporate Real-Estate, Facilities Management, Property Management or any Technical Related Field
3. Microsoft Office proficient
4. Understanding of basic ISO and other external audit standards
5. Six Sigma Yellow Belt is preferred
6. Intermediate to advanced knowledge in Excel
7. Knowledge of PowerBI, Google Suite, Peoplesoft, ServiceNow, CMMS, MyBuy, SI7 and Salesforce will be an added advantage
8. Strong analytical and problem-solving skills
9. Quick learner and sharp attention to detail
10. High standard and regard to data quality and integrity
11. Excellent written and verbal communication skills
12. Ability to interact with different enterprise stakeholders, clients, and business partners
13. Extensive experience in account reconciliation
14. Results-oriented with an analytical mindset; strong problem solving and interpersonal skills
15. Strong time management and organizational skills
16. Ability to provide efficient, timely, reliable, and courteous service to customers
17. Ability to effectively present information

Company Perks and Benefits:

• Government Mandated Benefits
• Hybrid Work Setup
• Paid Leaves (15 SL and 15 VL annually)
• HMO with up to three free dependents
• Life Insurance
• Annual Performance Bonus
• Annual Merit Increase

Why CBRE Business Services Organization (BSO):

• When you join CBRE Business services Organization (BSO), you become part of a global leader in commercial real estate and investment services that help businesses and people thrive.
• At CBRE- Business services Organization (BSO), Our ambitious is for growth plan creating the space for dynamic colleagues to build a non-linear career path.
• CBRE Business Services Organization (BSO) fosters a culture where we share commitment to excellence and believe the best work happens in connected communities where respect for each other is foundational.

CBRE Business Services Organization (BSO) is a part of CBRE Group, Inc. (NYSE:CBRE),a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2022 revenue). The company has approximately 130,000 employees serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.