Operations Team Lead

2 weeks ago

Manila, National Capital Region, Philippines 7783b009-a26c-4894-aaa5-fea8a297d2d7 Full time ₱80,000 - ₱120,000 per year

The Operations Team Lead is responsible for overseeing the daily operations of the call-out team, ensuring agents effectively engage with leads, meet performance targets, and provide excellent service.

This role involves monitoring KPIs, coaching agents, and implementing strategies to improve call efficiency and conversion rates.

Duties and Responsibilities:

Operational Oversight

Supervise the call-out team, ensuring adherence to call scripts, quality standards, and performance metrics.

Performance Monitoring and Coaching

Conduct regular coaching sessions to improve call-handling skills and benefit-selling techniques.

Reporting and Strategy Implementation

Generate and analyze call performance reports to identify trends and areas for improvement.

Collaboration and Process Improvement

Identify gaps in the call-out process and suggest improvements for efficiency and effectiveness.

Minimum Qualifications:

  • At least 2 years of experience in a supervisory role within call operations, telemarketing, or customer engagement.
  • Strong leadership and coaching skills with the ability to motivate a team.
  • Excellent communication and problem-solving abilities.

  • Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines EROAD Full time ₱60,000 - ₱120,000 per year

    The Tech Support Team Lead is a hands-on leader who supports and develops a technical support team, ensuring customers receive best-in-class service while contributing directly to case resolution. This role combines individual contribution with team leadership — balancing frontline ticket handling, escalations, and coaching to drive performance and...

  • Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines Knoll Ridges Consultancy, Inc. Full time ₱300,000 - ₱600,000 per year

    About the roleWe are seeking an experienced Team Lead to join our dynamic team at Knoll Ridges Consultancy, Inc.' in Metro Manila. In this full-time role, you will be responsible for leading and coordinating a team of administrative assistants to provide seamless support to our clients and internal stakeholders.What you'll be doingSupervise and mentor a team...

  • Junior Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines TSMG Full time ₱150,000 - ₱250,000 per year

    We are seeking a motivated Junior Team Lead to support and oversee data collection projects. The role involves coordinating field teams, ensuring project milestones are met, and leveraging knowledge of the local market to drive effective participant recruitment and data quality. This is an excellent opportunity for an early-career professional to develop...

  • Workforce Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Operations Full time ₱35 - ₱47 per year

    Employment type: Fixed-Term/Secondment (6 months)Location: Makati City, Metro ManilaWork setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two to three days a week to apply.Work schedule: 4:00 PM - 12:00 MN PH time.Pay range: We value transparency and want to ensure a good fit for both parties....

  • Team Lead, Service Desk Operations

    2 weeks ago

    Manila, National Capital Region, Philippines HedgeServ Full time ₱60,000 - ₱120,000 per year

    At HedgeServ, we're redefining what's possible in fund administration. With more than $700 billion in assets under administration, we partner with the world's most forward-thinking investment managers – across private equity, private credit, endowments, hedge funds and more – to deliver seamless, tech-enabled solutions that drive performance.Our...

  • IT Support Team Lead

    1 week ago

    Manila, National Capital Region, Philippines Bold Business Full time ₱900,000 - ₱1,200,000 per year

    About The RoleWe are looking for a proactive IT leader to join our dynamic BPO environment. This individual will be responsible for overseeing Tier I and Tier II operations, managing networks, telephony, and security, while also collaborating with key clients. You will leverage your expertise in systems administration alongside modern cloud technologies,...

  • Contact Center Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines Capgemini Full time ₱2,000,000 - ₱2,500,000 per year

    Job Description The Customer Service Team Leader supervises and guides a team of customer service representatives for high-quality service delivery. This role involves monitoring performance, coaching team members, resolving escalated issues, and driving continuous improvement in customer satisfaction and operational efficiency. Mentioned below are key...

  • Tax Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines Inspire Brands Asia Full time ₱1,200,000 - ₱1,500,000 per year

    General Summary We are looking for an experienced and talented Tax Team Lead to manage multiple operations of the tax practice area and to deliver quality tax services, that will increase company's reputation. Skills and Qualifications At least 2 years-experience as team leader/supervisor for tax or at least 5 years total experience in the field of...

  • Payroll Senior Team Lead

    1 week ago

    Manila, National Capital Region, Philippines Johnson & Johnson Full time ₱1,200,000 - ₱2,400,000 per year

    At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to...

  • Contact Center Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines Capgemini Engineering Full time ₱2,000,000 - ₱2,500,000 per year

    Job DescriptionThe Customer Service Team Leader supervises and guides a team of customer service representatives for high-quality service delivery. This role involves monitoring performance, coaching team members, resolving escalated issues, and driving continuous improvement in customer satisfaction and operational efficiency. Mentioned below are key...